Contact Metro by TMobile Customer Service
Metro by TMobile Phone Numbers and Emails
Toll-Free Number:
-
(888) 863-8768
Customer Service:
-
(800) 316-2075To Get Premium Handset Protection
Legal:
-
(425) 383-4000Copyright Infringement Inquiries
Metro by TMobile Emails:
Customer Service
T-Mobile Closed Captioning
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
Contact Information
Metro by TMobile Website:
Metro by TMobile Help Center:
Corporate Office Address:
T-Mobile USA, Inc.
12920 S.E. 38th Street
Bellevue,
Washington
98006
United States
Other Info (opening hours):
Mailing Addresses:
P.O. Box 37380,
Albuquerque, NM 87176-7380
For Payments
Metro by T-Mobile
PO Box 5119
Carol Stream, IL 60197-5119, US
Fax:
+1 425-383-4030
Summary of Metro by TMobile Customer Service Calls
4.2K
TOTAL
CALLS
CALLS
08:30
AVG CALL
DURATION
DURATION
12%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Metro by TMobile?
Payments and Charges Question:
- “I tried to make payment on the app and I am trying to see if it was accepted”
- “Bill payment”
- “Trying to pay bill”
Staff Question:
- “To get new service”
- “No service”
- “Change my phone number and service is”
Product/ Service Question:
- “Switch my phone because its broke”
- “Need to disconnect phone that is stolen”
- “FaceTime not working”
Request for Information Question:
- “Im using my friends phone because mine is shut off or suspended. I need to talk to customer service immediately and i dont knw my friends passcodes so dont ask me”
- “About my new phone”
- “About my phone service”
Activation/ Cancellation Question:
- “Cancelation on the home wifi”
- “Can't activate my phone”
- “Trying to get phone activated”
Account Question:
- “My phone had got been hacked I cannot log in my phone no more”
- “Delete account”
- “Forgot my password for my Wi-Fi”
Cards Question:
- “I need to swap my sim card and reactivate a previously used phone that belongs to me.”
- “Want to set up automatic pay using different card. Spoke w/rep 3 days agod”
- “Need to change my pin number”
Return/ Replace Question:
- “Lost my phone changing services”
- “Return of payment”
- “Exchange box”
Shipping and Delivery Question:
- “I was told by the exact words get the *** out of my store I'm trying to return a phone and get it fixed and they won't help me”
- “Phone delivery”
- “I did not get a confirmation receipt for my payment”
Refund Question:
- “Refund”
- “Want get a refund for a device”
Other Question:
- “Unlocking my phone carrier”
- “Want to get metro pics phone unlocked from carrier”
- “Active phone”
About
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Metro by TMobile is ranked 193 out of 1633 in Telecommunications category
Area Served
USA, Worldwide
Payment Methods
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Metro by TMobile