Metro by TMobile Phone Numbers and Emails

Toll-Free Number:

  • (888) 863-8768
Send Message

Customer Service:

  • (800) 316-2075
    To Get Premium Handset Protection


  • (425) 383-4000
    Copyright Infringement Inquiries

Metro by TMobile Emails:

Customer Service
T-Mobile Closed Captioning
Copyright Infringement Inquiries, Privacy Inquiries
Claim Your Business

Contact Information

Metro by TMobile Website:

Metro by TMobile Help Center:

Corporate Office Address:

T-Mobile USA, Inc.
12920 S.E. 38th Street
Bellevue, Washington 98006
United States

Other Info (opening hours):

Mailing Addresses:

P.O. Box 37380,

Albuquerque, NM 87176-7380

For Payments

Metro by T-Mobile

PO Box 5119

Carol Stream, IL 60197-5119, US


+1 425-383-4030

Metro by TMobile Customer Service Reviews

1.8 / 5
Ellieana Jpv
My phone has not worked for two days

My phone is not work for two days and I cannot find my phone is not working in metro does not answer the phone. They act like theres no such thing as customer...

Read full review
Cheryl M Poo
Bad services charge twice on my account and can’t reach anyone

Poor customer service obey hungry company cant reach anyone and store says call the wont d anything go somewhere else User's recommendation: Dont get service...

Read full review

Summary of Metro by TMobile Customer Service Calls

08:30 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Metro by TMobile?

Payments and Charges Question:

  • “I tried to make payment on the app and I am trying to see if it was accepted”
  • “Bill payment”
  • “Trying to pay bill”

Staff Question:

  • “To get new service”
  • “No service”
  • “Change my phone number and service is”

Product/ Service Question:

  • “Switch my phone because its broke”
  • “Need to disconnect phone that is stolen”
  • “FaceTime not working”

Request for Information Question:

  • “Im using my friends phone because mine is shut off or suspended. I need to talk to customer service immediately and i dont knw my friends passcodes so dont ask me”
  • “About my new phone”
  • “About my phone service”

Activation/ Cancellation Question:

  • “Cancelation on the home wifi”
  • “Can't activate my phone”
  • “Trying to get phone activated”

Account Question:

  • “My phone had got been hacked I cannot log in my phone no more”
  • “Delete account”
  • “Forgot my password for my Wi-Fi”

Cards Question:

  • “I need to swap my sim card and reactivate a previously used phone that belongs to me.”
  • “Want to set up automatic pay using different card. Spoke w/rep 3 days agod”
  • “Need to change my pin number”

Return/ Replace Question:

  • “Lost my phone changing services”
  • “Return of payment”
  • “Exchange box”

Shipping and Delivery Question:

  • “I was told by the exact words get the *** out of my store I'm trying to return a phone and get it fixed and they won't help me”
  • “Phone delivery”
  • “I did not get a confirmation receipt for my payment”

Refund Question:

  • “Refund”
  • “Want get a refund for a device”

Other Question:

  • “Unlocking my phone carrier”
  • “Want to get metro pics phone unlocked from carrier”
  • “Active phone”


Related Companies

TMobile, Assurance Wireless, Sprint, MetroPCS, Clear Internet

Metro by TMobile reviews and complaints

Metro by TMobile is ranked 193 out of 1633 in Telecommunications category

Area Served

USA, Worldwide

Payment Methods


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