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This week the number of Metro by TMobile customer service requests is much higher than usual.

Contact Metro by TMobile Customer Service

How to Reach a Person at Metro by TMobile

Verified Contact Information

Toll-Free Number:

  • 1-888-863-8768
Call Now
Send Message

Customer Service:

  • 1-800-316-2075
    To Get Premium Handset Protection
  • 1-800-937-8997

Legal:

  • 1-425-383-4000
    Copyright Infringement Inquiries

Customer Service:

closedcaptioning@t-mobile.com
T-Mobile Closed Captioning

Legal:

copyrightagent@t-mobile.com
Copyright Infringement Inquiries
privacy@t-mobile.com
Privacy Inquiries

Media:

mediarelations@t-mobile.com

Metro by TMobile Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Metro by TMobile Phone Number
1 (888) 863-8768
Average Hold Time
00:03:52
Average Calls duration
5 minutes
Most Popular Metro by TMobile Email Address
closedcaptioning@t-mobile.com
Metro by TMobile Live Agent Availability
8% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
View full overview

How To Contact Metro by TMobile?

Contacts

There are several options on how to contact Metro by TMobile customer service. Depending on the issue, choose different Metro by TMobile customer service phone numbers, or make a call from TMobile app.
For payment you can dial Metro by TMobile customer support at +1-888-863-8768 or simply dial *99 from your Metro phone. This number is available 24/7.
For Metro by TMobile customer support with premium handset protection-Assurant, you can dial +1-800-316-2075 available 24/7.
For any other issues, reach Metro by TMobile customer service by dialing +1-800-937-8997
or *611 from your Metro phone. This line is open from 4 am. to 12 am PST.

You can contact Metro by TMobile customer service directly in different ways.
Firstly, visit your local Metro store by choosing the nearest location using “store locator” on the main page on the official website.
Secondly, contact TMobile customer service by mail. The address is T-Mobile Wireless, Inc., PO Box 5119, Carol Stream, IL 60197-5119 for payment issues and T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380 for non-payment inquiries.
Thirdly, contact TMobile customer service via social media links Facebook, Instagram, Twitter, and Youtube.
Finally, contact Metro by TMobile Customer Support at +1-888-863-8768 or *611 from the Metro phone.

To access the Metro by T Mobile chat feature, head to the website and navigate to the Contact Us section. Next, click on the chat icon in the lower right corner of the screen. You will then be interacting with the virtual Metro through a T Mobile chat assistant, but you can request to connect with a live agent at any time by stating your specific needs.

Working Hours & Locations

Metro by T-Mobile's corporate location is 12920 SE 38th Street, Bellevue, Washington 98006, United States. You can send your correspondence to PO Box 37380, Albuquerque, NM 87176-7380 for mailing purchases. Alternatively, payments should be directed to Metro by T-Mobile, PO Box 5119, Carol Stream, IL 60197-5119, US.

Account, Refund & Others

To access the Metro by T Mobile app, enter your 8-digit account PIN or answer your security question. Login credentials are also used to interact with customers and make in-store adjustments. The app offers a comprehensive view of your data and hotspot usage and an enhanced version of Metro by T Mobile My Account.

For Metro by T Mobile activation, head to the company's website and select "Activate" from the bottom of the homepage. Next, find your phone's IMEI number and Metro SIM card if you are activating on a new device. Then, choose your desired plan and pay for the first month of the service. Enter your personal and contact information, including a unique email address. Follow the provided instructions to complete the activation process. Note that watches cannot be activated online and require in-store assistance.

PissedConsumer Club

Contact Information

Metro by TMobile Website:

Metro by TMobile Help Center:

Corporate Office Address:

T-Mobile USA, Inc.
12920 S.E. 38th Street
Bellevue, Washington 98006
United States

Other Info (opening hours):

Mailing Addresses:

P.O. Box 37380,

Albuquerque, NM 87176-7380


For Payments

Metro by T-Mobile

PO Box 5119

Carol Stream, IL 60197-5119, US



More contact details

Fax:

+1 425-383-4030

How Customers Rate Metro by TMobile Support?

4.4 / 5
Good

Based on 14.9K calls to Metro by TMobile customer support through PissedConsumer.com and 28 survey responses.

Total Calls
14.9K
Avg Call Duration
04:53
Issues Resolved
12%

Why Customers Call Metro by TMobile?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 30%
  • Payments and Charges 25%
  • Product/ Service 9%
  • Account 9%
  • Request for Information 8%
  • Staff 6%
  • Activation/ Cancellation 5%
  • Return/ Replace 3%
  • Phone & Devices 2%
  • Cards 2%
  • Shipping and Delivery <1%
  • Refund <1%
  • Website/ Application <1%
  • Claims & Legal Issues <1%
  • Employment <1%
  • Fraud & Security Issues <1%
  • Streaming Services <1%

Customer Inquiries & Issues

30%
  • "estare en mexico necesito linea"
  • "Pissed customer"
  • "3 day extension"

Payments and Charges

25%
  • "Bill payment"
  • "Payment arrangement"
  • "Issue with a payment"

Product/ Service

9%
  • "Setting up a new line and being charge for noService I did not recive"
  • "Disconnection"
  • "Your two employees that work at the Great neck store in copiague scammed me on my credit card it was only supposed to be 20 to 50 dollars to take out the virus and they charge me $16 I am going to go back tomorrow with the police and I'm going to hav"

Account

9%
  • "I need my phone unlocked"
  • "My account charges are wrong"
  • "Been having lots of problems for months, I thought that everything that happened with my acc was available for customers service happened with my acc"

Request for Information

8%
  • "Need to speak to customer service"
  • "Speak to an agent"
  • "Can't get a human on the phone to talk to me trying to get a phone extension"

Staff

6%
  • "Remove the block off my phone remove, take it off so that I can switch my service. I no longer want to be with metro PC s please take the block off my phone so I can switch my service. This is my fourth time calling y'all said that y'all did it and y"
  • "I need my service fixed right now"
  • "Service connection"

Activation/ Cancellation

5%
  • "Metro is threatening to terminate my service and I don't know why, because I already paid my bill"
  • "I need my cell activated"
  • "I .need to get a phone activated"

Return/ Replace

3%
  • "Return product"
  • "To get an extension on my phone and have it returned on"
  • "Change payment method"

Phone & Devices

2%
  • "Lost phone"
  • "New phone"
  • "Voicemail"

Cards

2%
  • "Get transfer pin number"
  • "I need my sim card lock pin code"
  • "Transfer pin number"

Shipping and Delivery

<1%
  • "To get the pin number for the metro app so I can pay the bill"
  • "Missing package from one of ur store"
  • "Order not received"

Refund

<1%
  • "For the refund of the phone"
  • "Refund"
  • "Need a refund on my phone"

Website/ Application

<1%
  • "New app doesn't work"
  • "App messed up"
  • "The store at 7317-B here in ***, In has a guy inside but he has not opened the doors and the store is supposed to open at 10:00am it's now 10:44am"

Claims & Legal Issues

<1%
  • "Claim"

Employment

<1%
  • "W2"
  • "Employment"
  • "Any job vancay available"

Fraud & Security Issues

<1%
  • "Stolen"
  • "Scammed"

Streaming Services

<1%
  • "Can't cast my phone to roku"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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