Contact Metro by TMobile Customer Service
Metro by TMobile Phone Numbers and Emails
Toll-Free Number:
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(888) 863-8768
Customer Service:
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(800) 316-2075To Get Premium Handset Protection
Legal:
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(425) 383-4000Copyright Infringement Inquiries
Metro by TMobile Emails:
How To Contact Metro by TMobile?
Most Popular Number:
| Total calls: 8 973 | Issues resolved: 234 | Last call: Oct 9, 2024 |
Metro by TMobile Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Metro by TMobile Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Metro by TMobile is 8888638768. 75% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 75% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Metro by TMobile may ask you for the following information to identify you as a customer: first and last name, phone number or address.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Metro by TMobile Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Metro by TMobile is 8888638768. 75% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 75% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Metro by TMobile may ask you for the following information to identify you as a customer: first and last name, phone number or address.
People call Metro by TMobile mainly because of product/ service, request for information, payments and charges.
36% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Metro by TMobile is closedcaptioning@t-mobile.com. 84% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Metro by TMobile Website:
Metro by TMobile Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
P.O. Box 37380,
Albuquerque, NM 87176-7380
For Payments
Metro by T-Mobile
PO Box 5119
Carol Stream, IL 60197-5119, US
Fax:
Metro by TMobile Customer Service Reviews
Did an absolutely poor job phone was deactivated twice and the second party was able to make a high security code on the main line where I'm unable to even get on my own account which would not have happened if the two times was activated deactivated followed through so blaming this on you now they're saying I have to go to the office to remove this high security how do I have to remove a high security on my account that I did not use You're seeing my account I have access to it very disappoint extremely disappointed needs to be fixed immediately or I will go to hire chains customer service is very poor
I didn't get the help I needed from the store it's been over 7 weeks and when I I finally got an agent who listen to me he just lied to me then when I spoke to a manager the next day they argued and were a smart *** for over 30 min when I ask to speak with someone else the refused. And I'm still with the same broken phone.
As soon as I am able to switch carriers and get the phone I want I will. And I'm going to contact the BBB since I can't get help from a higher up and can not get a hold of cooperate . This is a work phone that does not work properly. It's been the worst and most unprofessional experiences I have ever had .
I am totally unsatisfied with all of metro and would never refer anyone if this is the way you treat people.
Tell them one thing and just flat out lie. It's a real shame
Security issue and rude supervision. I have been trying to have this issue fixed for months and have talked to several customer service agents about it.
It never gets fixed. I asked to speak to a supervisor yesterday and he was no help either, and was rude with advice that made no sense. My confirmation number is sent to another number on my account, other than mine, on my family plan when I pay my bill every month.
Great security...as they ask me to send back a security code to pay my bill. How does this make sense?
Problem still exists company admits of their error on my account representative typed incorrect imei # supervisor told me to into if you are a disabled veterans Don't use they don't care at all about us
How Good is Metro by TMobile's Customer Service?
Summary of Metro by TMobile Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Metro by TMobile?
Payments and Charges Question:
- “Double payments issue recharge”
- “Because I paid my bill this morning oct 8 2024 & you all just sent me a text saying I need to pay my bill”
- “Bill payment”
Product/ Service Question:
- “My phone is broken”
- “My hotspot isn't working”
- “Internet”
Request for Information Question:
- “About my bill”
- “Need to speak with a representative”
- “Need help with settling up new tablet I just received”
Staff Question:
- “No service”
- “My phone black out want to transfer my service to another phone”
- “Customer service issue”
Account Question:
- “Need acc #”
- “My account”
- “My account and 8 digit pin”
Activation/ Cancellation Question:
- “Activate my phone under my name”
- “Cancelar de automático”
- “Activate prepaid MetroPCS phone and Sim card”
Return/ Replace Question:
- “Want to change my plan”
- “Change my number”
- “Should I return internet box since I canceled with Metro???”
Cards Question:
- “Switch sim card to new phone”
- “Need my PIN number and acound number”
- “Sim card”
Shipping and Delivery Question:
- “To get the free 5g phone and add another line”
- “Tracking status”
- “I have not received my phone”
Refund Question:
- “They stole my money at the metro store they tried to force something that I didn't want on me so I asked for a refund”
- “Refund”
- “I need a refund for canceled sevices”
Employment Question:
- “W2”
- “Employment”
- “Any job vancay available”
Website/ Application Question:
- “Need application number to get back on ACP. Why was I taken off the ACP”
Other Question:
- “I keep calling the store in Lafayette Colorado and Boulder Colorado and nobody ever answers the phone”
- “Can't cast my phone to roku”
- “Lost phone”
Compare Metro by TMobile To
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