Skip to content
Write review For Business
  • Login

Contact Metro by TMobile Customer Service

Metro by TMobile Phone Numbers and Emails

Toll-Free Number:

  • (888) 863-8768
Call customer service
Send Message

Customer Service:

  • (800) 316-2075
    To Get Premium Handset Protection

Legal:

  • (425) 383-4000
    Copyright Infringement Inquiries

Metro by TMobile Emails:

Customer Service
T-Mobile Closed Captioning
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
Is this your business?

How To Contact Metro by TMobile?

Most Popular Number:

(888) 863-8768
Total calls: 10 248 Issues resolved: 275 Last call: Jun 17, 2025
author avatar
PissedConsumer Reporter

There are several options on how to contact Metro by TMobile customer service. Depending on the issue, choose different Metro by TMobile customer service phone numbers, or make a call from TMobile app.
For payment you can dial Metro by TMobile customer support at +1-888-863-8768 or simply dial *99 from your Metro phone. This number is available 24/7.
For Metro by TMobile customer support with premium handset protection-Assurant, you can dial +1-800-316-2075 available 24/7.
For any other issues, reach Metro by TMobile customer service by dialing +1-800-937-8997
or *611 from your Metro phone. This line is open from 4 am. to 12 am PST.

You can contact Metro by TMobile customer service directly in different ways.
Firstly, visit your local Metro store by choosing the nearest location using “store locator” on the main page on the official website.
Secondly, contact TMobile customer service by mail. The address is T-Mobile Wireless, Inc., PO Box 5119, Carol Stream, IL 60197-5119 for payment issues and T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380 for non-payment inquiries.
Thirdly, contact TMobile customer service via social media links Facebook, Instagram, Twitter, and Youtube.
Finally, contact Metro by TMobile Customer Support at +1-888-863-8768 or *611 from the Metro phone.

To access the Metro by T Mobile chat feature, head to the website and navigate to the Contact Us section. Next, click on the chat icon in the lower right corner of the screen. You will then be interacting with the virtual Metro through a T Mobile chat assistant, but you can request to connect with a live agent at any time by stating your specific needs.

To access the Metro by T Mobile app, enter your 8-digit account PIN or answer your security question. Login credentials are also used to interact with customers and make in-store adjustments. The app offers a comprehensive view of your data and hotspot usage and an enhanced version of Metro by T Mobile My Account.

For Metro by T Mobile activation, head to the company's website and select "Activate" from the bottom of the homepage. Next, find your phone's IMEI number and Metro SIM card if you are activating on a new device. Then, choose your desired plan and pay for the first month of the service. Enter your personal and contact information, including a unique email address. Follow the provided instructions to complete the activation process. Note that watches cannot be activated online and require in-store assistance.

Metro by T-Mobile's corporate location is 12920 SE 38th Street, Bellevue, Washington 98006, United States. You can send your correspondence to PO Box 37380, Albuquerque, NM 87176-7380 for mailing purchases. Alternatively, payments should be directed to Metro by T-Mobile, PO Box 5119, Carol Stream, IL 60197-5119, US.

Metro by TMobile Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Metro by TMobile Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call Metro by TMobile is 8888638768. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 72% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.

  • Be prepared for the call as Metro by TMobile may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.

View full overview ›
PissedConsumer Club

Contact Information

Metro by TMobile Website:

Metro by TMobile Help Center:

Corporate Office Address:

T-Mobile USA, Inc.
12920 S.E. 38th Street
Bellevue, Washington 98006
United States

Other Info (opening hours):

Mailing Addresses:

P.O. Box 37380,

Albuquerque, NM 87176-7380


For Payments

Metro by T-Mobile

PO Box 5119

Carol Stream, IL 60197-5119, US



More contact details

Fax:

+1 425-383-4030

Metro by TMobile Customer Service Reviews

1.8 / 5
Poor
Jimmy E Jix
I'm just trying to get back what I had what I was told what I've been trying to get I've done everything they've asked me I've been to the store for five times I went to another store I d I'm tired o

Okay this all started at the beginning of the month is this month like I want to say I broke my phone on the 4th and I got a new phone on the 5th now when I broke my new phone on the 4th the screen is pitch black is completely broke I can't see anything on the screen it is completely black I have the phone and everything I just can't see anything on the screen cuz it is black nothing will show up okay so that we got that out the way I'm going to get a new phone I go to T-Mobile Metro buy T-Mobile and spend $150 on a new phone this whole time I'm in the process of swiping my card and paying for the phone because they are getting ready to close and the guys in a hurry understandable but I am a customer and none of that has anything to do with me the door shouldn't have been open shouldn't have offered to help so as I'm paying for well get my card out and everything I'm asking him can he pull up my account can you upgrade can you pull up my account can I get another line insurance he says no you have to do this new line for $150 it's the only way $150 you got it or not you got to go if you don't have it so I'm trying to get a phone for work for my job for my the life and everything pretty much so I got the phone at the house trying to activate it trying to get my SIM card for my old phone to work in it and it doesn't have it it doesn't accept my SIM card as well transfer my phone over to my other phone I don't know I'm not into all this technology stuff so it's harder for me and I have my own problems that makes it harder for me my own my disabilities so when something doesn't work that supposed to work it gets confusing oh wait I skipped something a little bit after I got the phone so when I got the phone from the store I came back to work I just put it in my backpack and figured I'd deal with it later on cuz I need to work so after work I get the phone and start walking home so I can get everything going get try to get stuff transferred for my old phone to my new phone that you guys know is activated well not you guys with T-Mobile no it's activated and it's my new phone number and all the good stuff you know so all this started online because I'm not a big phone talker so I try to do stuff and easy as possible without talking to somebody because I didn't have much help going up so then eventually they tell me that I should call it in so they transfer me over to customer Care customer support whatever it is and let her know about the phone and trying to activate this new line blah blah blah and make sure that my account whatever okay and I also asked can she deactivate my old number which has a phone and two tablets under that account now that phone number is 702-640-**** and I asked him cuz she disconnect that phone number because my new number is 702-265-**** and then that's when she informed me that it's possible for me to get my old number back which is great because I've had that number forever I had that phone number before I went to jail and I did 4 months in jail they turned off my phone cuz nobody pay my bill cuz nobody would pay my bill I got out got a new phone and got the same number 9269 so she said we have to wait till after my first bill is due which which would be 30 days and I had just paid $70 on the 29th 28th something like that if they automatically pull it out of my account and what was I to do about that so me and I keep thinking of stuff I'm missing a whole another part where the dude online was trying to get a refund for me at first and everything was looking good on the refund until I bought up that I had two tablets that went on that account then he cut the end of the chat and it said to call you guys so I called you guys and of course like every time when I call nobody knows anything about anything so I call and then that's when all the rest of the story that's up there happening but I just need to add that refund part in there and all these messages getting all this information that I'm getting they're supposed to be leaving notes on my account to inform the next person that's what's happening or what's going on or something even if they don't leave a note I think they should have a way to keep track of something type of something something but so back to me and the lady on the phone that's from service so she told me to wait 30 days until my first bill is due because the phone's too new and after my first bill I'll be able to get my old number back so call him okay that sounds good any more questions she said I said yes I said so what's my balance what do I have to pay and then she started trying to get me a refund or something and she told me at one point my bill was $60 my bill was 67 dollars my bill was $28 my bill was $35 the one I liked was when she said my bill was $16 and then after that my Bill finally was $79 and I said oh okay my bill went up $9 that's fine and I asked is that going to be automatically pulled off my debit card because I have auto pay or do I need to go in and pay that cuz they just took 70 off my card and they're going to pull another 70 off of the end of the month when my phone's due so she said don't worry about the $59 I said 59 she said alarm for $79 and just let them pull the 70 off so I'm like okay thinking all this is weird but I just called T-Mobile I was just online with T-Mobile so this has to be T-Mobile right because they transfer me over here so I hang up go to my house trying to get the phone to transfer over all this all this all this to get my phone on an active to where I was finally okay with it satisfied cuz there's still something wrong with it but that took a total of 5 days trying to verify who I was trying to prove that the phone was mine trying to get calls off of a phone that's broke because everybody doesn't understand that that screens pitch black and I can't see the codes to verify myself that they keep sitting to that phone that's broke that's why I have a new phone and they can't send verification codes to this new phone or whatever so that was 5 days with my bank and my emails and everything all locked all blocked cuz of verification and I just got paid and didn't have any money and that goes all the way back to when I said I was in jail for 4 months I went to jail with money on my card I just got paid I had a check sitting on there after I got arrested there should have been another check coming that should have been sitting on there when I got out and as I'm sitting in jail I'm getting paid a little bit to change here and there as I'm sitting in jail during time because they're using my sick time my pay time my work time you know all my time the extra time that I have so when I get out I'm expecting to do pretty good because I have 3 to 5,000 sitting on my card when I get out this is on my money network card the work card which I found out later nobody keeps that card everybody changes their card but like I said I would have been doing good now if it wasn't cuz of that because when I got out I went to swipe my card and they tell me my balance is $0.37 which is impossible I'm thinking I call my bank make the complaint they don't believe me they say it was me when I'm sitting in a jail cell don't agree with that so I make another complaint they deny me I do an appeal sending some more information and everything they have an investigation and still think it's me getting out with nothing it's already been so hard for me I'm trying my best and then for this to happen I don't know how much I can take I've been scammed two times since then trying to make up for all the money that somebody stole from me while I was in jail so I take responsibility for that and now this I'm still trying to get everything together just trying to recover from being robbed while I was in jail and now everything is locked up blocked again I don't have nothing cuz I broke my phone and now this is a month later I'm still having issues with this because of that phone and all of the rest of the story that I'm missing that I'm leaving out you guys don't have enough time or paper for because I've been on the phone I've been online I've been doing something with somebody about this phone about these phones for the whole month I couldn't get anybody to terminate the other phone I had to fight for that I've done everything anybody has told me everybody has asked me to do if they don't T-Mobile so much I've been online so much every time I have to talk to somebody have to start from the bottom nobody knows nothing nobody knows nothing I have to start all over I have to start all over and work my way up to the supervisor maybe I need to make a different kind of complaint or complaining to somebody else but my life just gets worse and worse mic everything is I'm losing everything I'm losing everything out of you I'm trying I'm trying I'm just trying to live I'm just trying to live I can't get my own number back with just everybody's waiting on my own number because I was supposed to get that back I can't get my money back I can't get anything back I can't get my trailer right I don't have the money that I had that I would have to fix each other in my trailer goes to lose there this is falling apart everything is just terrible my whole life is just screwed so they can't verify me to get into my account to get my old number back get me my tablets because I guess they're still going or whatever or something and I have to pay $300 for a tablet which I don't have I miss the part I'm telling you where I had to go through to get all my information my pictures and everything off of the phone I just want what I had I just want what I worked hard for I just want what I was told I'm just trying to survive a lot of things I wish I had done different in my life that's affecting this right now affecting getting this done right now but there's nothing I can do about that so I just need some help because this is too much I even did something online last night that was supposed to be helping me verify my account I took a selfie and then I took a picture of my ID for verification and that still wasn't enough to verify that is my account so that was the last straw I'm done with it whatever I got too many problems with this I got too many I'm wasting too much time I'm losing too much money I've lost so much money I don't know I don't know it seems like somebody is bothering me now I feel like I've been scammed my information is out there it's been so long that I've been dealing with this putting so many codes so many different numbers so many changes so many passwords I don't know I'm just screwed

Breindel Pwx
Not what I was promised with customer service.

Went to 3 different Metro stores and they did not help me at all
Customer service on the phone told me to go to a Metro store to get my upgrade that it was put in for me.
Not true..got no satisfaction

Breindel Pwx
Not what I was promised

Customer service on the phone was good.
Did not give me the upgrade that was promised at the stores I went to.
I did not get the upgrade I was promised.

Jennifer C Sqv
Get phone unlocked
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

It had not been 180 days. I had to wait until the correct time frame.

I was pleased with the customer service. The man was very helpful.

How Good is Metro by TMobile's Customer Service?

Linzy Vkh
Linzy Vkh
Feels Disappointed | Mar 05, 2025

Honest
I was discramed agidt theh didn't xole my p the oblem and I got the runaround

Read full quote
Jason h Niu
Jason h Niu
Feels Disappointed | Mar 05, 2025

They said they would refund my money because the number was no longer in service and I still haven't received my money my refund

Read full quote
Agustina martha R
Agustina martha R
Feels Disappointed | Mar 01, 2025

No me resolvió mi problema

Read full quote
Sixto Elf
Sixto Elf
Feels Neutral | Jan 20, 2025

Told to come in for instructions on new phone. I am physically handicapped and do not come out if rain or snow. Planned to go today BUT snow covering everything.

Read full quote
Maytal Blq
Maytal Blq
Feels Disappointed | Oct 09, 2024

I can't ever get a hold of anybody this isn't the first time. And then I had a bad cord in my phone couple of weeks ago and I went to the Metro store in Lafayette and they didn't even have the cord I needed the kids said well we don't have that card go to the dollar store Walmart and I was like really

Read full quote
Breona Tie
Breona Tie
Feels Disappointed | Oct 08, 2024

Service is bad.bad . very unhappy

Read full quote

Summary of Metro by TMobile Customer Service Calls

14.4K TOTAL
CALLS
06:29 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Metro by TMobile?

Payments and Charges Question:

  • “Paid bill 2day ago and have not being working yet”
  • “Want to pay my bill”
  • “Pay bill”

Product/ Service Question:

  • “Setting up a new phone”
  • “Can't access my my mobile my Metro Mobile app”
  • “Internet not working”

Account Question:

  • “Need my phone unlocked”
  • “Unlock phone”
  • “Unlock my phone because I want to change to assurance wireless. I inserted the new SIM card from them but cannot use my phone. It’s locked on your end”

Request for Information Question:

  • “Update credit card information”
  • “Ask questions”
  • “Helping friend turn phone back pn”

Staff Question:

  • “Move service to Another device”
  • “Service interoupt”
  • “To cut off services”

Activation/ Cancellation Question:

  • “Cancel service”
  • “I cancelled my service and payment was taken by auto pay I called Metro by T-Mobile and I was told that my money would be back on my card and this was on May 6th 2025 I still haven't received my money back they told me it was going to be 7 days for m”
  • “Activate a phone”

Return/ Replace Question:

  • “Change plan”
  • “Return Device (Used less than 15 days)”
  • “Change my phone”

Cards Question:

  • “Get transfer pin number”
  • “I need my sim card lock pin code”
  • “Transfer pin number”

Shipping and Delivery Question:

  • “To get the pin number for the metro app so I can pay the bill”
  • “Missing package from one of ur store”
  • “Order not received”

Refund Question:

  • “Refund”
  • “Need a refund on my phone”
  • For rrefund

Website/ Application Question:

  • “New app doesn't work”
  • “App messed up”
  • “Was supposed to have app applied this month”

Employment Question:

  • “W2”
  • “Employment”
  • “Any job vancay available”

Other Question:

  • “Pago”
  • “Call forward”
  • “Lost phone”

Compare Metro by TMobile Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Write a review
Do you have something to say about Metro by TMobile? What happened? What can we help you with?
Submit review Don't show this popup