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Contact Metro by TMobile Customer Service

How to Reach a Person at Metro by TMobile

Verified Contact Information

Toll-Free Number:

  • 1-888-863-8768
Call customer service
Send Message

Customer Service:

  • 1-800-316-2075
    To Get Premium Handset Protection
  • 1-800-937-8997

Legal:

  • 1-425-383-4000
    Copyright Infringement Inquiries

Metro by TMobile Emails:

Customer Service
T-Mobile Closed Captioning
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media

Metro by TMobile Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Metro by TMobile Phone Number
1 (888) 863-8768
Average Hold Time
00:03:07
Average Calls duration
6 minutes
Most Popular Metro by TMobile Email Address
closedcaptioning@t-mobile.com
Metro by TMobile Live Agent Availability
9% of callers successfully reach a real person
Issue Resolution Rate
Low (12% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How To Contact Metro by TMobile?

Most Popular Number:

(888) 863-8768
Total calls: 10 411 Issues resolved: 283 Last call: Apr 11, 2026

There are several options on how to contact Metro by TMobile customer service. Depending on the issue, choose different Metro by TMobile customer service phone numbers, or make a call from TMobile app.
For payment you can dial Metro by TMobile customer support at +1-888-863-8768 or simply dial *99 from your Metro phone. This number is available 24/7.
For Metro by TMobile customer support with premium handset protection-Assurant, you can dial +1-800-316-2075 available 24/7.
For any other issues, reach Metro by TMobile customer service by dialing +1-800-937-8997
or *611 from your Metro phone. This line is open from 4 am. to 12 am PST.

You can contact Metro by TMobile customer service directly in different ways.
Firstly, visit your local Metro store by choosing the nearest location using “store locator” on the main page on the official website.
Secondly, contact TMobile customer service by mail. The address is T-Mobile Wireless, Inc., PO Box 5119, Carol Stream, IL 60197-5119 for payment issues and T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380 for non-payment inquiries.
Thirdly, contact TMobile customer service via social media links Facebook, Instagram, Twitter, and Youtube.
Finally, contact Metro by TMobile Customer Support at +1-888-863-8768 or *611 from the Metro phone.

To access the Metro by T Mobile chat feature, head to the website and navigate to the Contact Us section. Next, click on the chat icon in the lower right corner of the screen. You will then be interacting with the virtual Metro through a T Mobile chat assistant, but you can request to connect with a live agent at any time by stating your specific needs.

To access the Metro by T Mobile app, enter your 8-digit account PIN or answer your security question. Login credentials are also used to interact with customers and make in-store adjustments. The app offers a comprehensive view of your data and hotspot usage and an enhanced version of Metro by T Mobile My Account.

For Metro by T Mobile activation, head to the company's website and select "Activate" from the bottom of the homepage. Next, find your phone's IMEI number and Metro SIM card if you are activating on a new device. Then, choose your desired plan and pay for the first month of the service. Enter your personal and contact information, including a unique email address. Follow the provided instructions to complete the activation process. Note that watches cannot be activated online and require in-store assistance.

Metro by T-Mobile's corporate location is 12920 SE 38th Street, Bellevue, Washington 98006, United States. You can send your correspondence to PO Box 37380, Albuquerque, NM 87176-7380 for mailing purchases. Alternatively, payments should be directed to Metro by T-Mobile, PO Box 5119, Carol Stream, IL 60197-5119, US.

PissedConsumer Club

Contact Information

Metro by TMobile Website:

Metro by TMobile Help Center:

Corporate Office Address:

T-Mobile USA, Inc.
12920 S.E. 38th Street
Bellevue, Washington 98006
United States

Other Info (opening hours):

Mailing Addresses:

P.O. Box 37380,

Albuquerque, NM 87176-7380


For Payments

Metro by T-Mobile

PO Box 5119

Carol Stream, IL 60197-5119, US



More contact details

Fax:

+1 425-383-4030

Summary of Metro by TMobile Customer Service Calls

14.6K TOTAL
CALLS
05:53 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Metro by TMobile?

Payments and Charges Question:

  • “Bill”
  • “Billing”
  • “What to know if guest phone bill is paid”

Product/ Service Question:

  • “Having problems setting up my New phone don't know the actual new number”
  • “Broke my phone need a new one”
  • “Switch number to new device; error message keeps coming up when attempting to do so online”

Account Question:

  • “Account”
  • “Rest password (forgot password to add a new phone on account)”
  • “Account number”

Request for Information Question:

  • “Question about upgrades”
  • “Speak to representative”
  • “Representative8”

Staff Question:

  • “Needservice”
  • “Come back to the service”
  • “Reinstate service”

Activation/ Cancellation Question:

  • “Cancel one phone”
  • “Cancel wrong phone number need phone activated now big mistake I know I need new number can't get the old one back please help me”
  • “Cancel service”

Return/ Replace Question:

  • “Return funds the sales of phone”
  • “Need to change my monthly bill amount”
  • “Change plan”

Cards Question:

  • “Get transfer pin number”
  • “I need my sim card lock pin code”
  • “Transfer pin number”

Shipping and Delivery Question:

  • “To get the pin number for the metro app so I can pay the bill”
  • “Missing package from one of ur store”
  • “Order not received”

Refund Question:

  • “For the refund of the phone”
  • “Refund”
  • “Need a refund on my phone”

Website/ Application Question:

  • “New app doesn't work”
  • “App messed up”
  • “Was supposed to have app applied this month”

Employment Question:

  • “W2”
  • “Employment”
  • “Any job vancay available”

Other Question:

  • “Banking issues”
  • “Add lime”
  • “A extension”

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Frequently Asked Questions

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