Contact Metro by TMobile Customer Service
Metro by TMobile Phone Numbers and Emails
Toll-Free Number:
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(888) 863-8768
Customer Service:
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(800) 316-2075To Get Premium Handset Protection
Legal:
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(425) 383-4000Copyright Infringement Inquiries
Metro by TMobile Emails:
Metro by TMobile Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Metro by TMobile Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Metro by TMobile is 8888638768. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 72% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Metro by TMobile may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Metro by TMobile Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Metro by TMobile is 8888638768. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 72% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Metro by TMobile may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call Metro by TMobile mainly because of product/ service, account, payments and charges.
12% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Metro by TMobile is closedcaptioning@t-mobile.com. 86% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Metro by TMobile Website:
Metro by TMobile Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
P.O. Box 37380,
Albuquerque, NM 87176-7380
For Payments
Metro by T-Mobile
PO Box 5119
Carol Stream, IL 60197-5119, US
Fax:
How Good is Metro by TMobile's Customer Service?
Summary of Metro by TMobile Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Metro by TMobile?
Payments and Charges Question:
- “Paid bill 2day ago and have not being working yet”
- “Want to pay my bill”
- “Pay bill”
Product/ Service Question:
- “Setting up a new phone”
- “Can't access my my mobile my Metro Mobile app”
- “Internet not working”
Account Question:
- “Need my phone unlocked”
- “Unlock phone”
- “Unlock my phone because I want to change to assurance wireless. I inserted the new SIM card from them but cannot use my phone. It’s locked on your end”
Request for Information Question:
- “Update credit card information”
- “Ask questions”
- “Helping friend turn phone back pn”
Staff Question:
- “Move service to Another device”
- “Service interoupt”
- “To cut off services”
Activation/ Cancellation Question:
- “Cancel service”
- “I cancelled my service and payment was taken by auto pay I called Metro by T-Mobile and I was told that my money would be back on my card and this was on May 6th 2025 I still haven't received my money back they told me it was going to be 7 days for m”
- “Activate a phone”
Return/ Replace Question:
- “Change plan”
- “Return Device (Used less than 15 days)”
- “Change my phone”
Cards Question:
- “Get transfer pin number”
- “I need my sim card lock pin code”
- “Transfer pin number”
Shipping and Delivery Question:
- “To get the pin number for the metro app so I can pay the bill”
- “Missing package from one of ur store”
- “Order not received”
Refund Question:
- “Refund”
- “Need a refund on my phone”
- For rrefund
Website/ Application Question:
- “New app doesn't work”
- “App messed up”
- “Was supposed to have app applied this month”
Employment Question:
- “W2”
- “Employment”
- “Any job vancay available”
Other Question:
- “Pago”
- “Call forward”
- “Lost phone”
Compare Metro by TMobile Customer Service To
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