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j A Ovj

How can I suspend my line for now

Top question

Just want to suspend for now cuz I miss placed iú

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Garry Leigh
Telecommunications Expert

In order to suspend your TMobile line you should:
  • be the Primary Account Holder.
  • From the T-Mobile app home screen select the Account tab.
  • Select the line you need to update.
  • Click either Report lost or stolen or Suspend a line temporarily, depending on the type of suspension you need.
  • Follow the on-screen steps to suspend your line.

Dezaray Uqh

Can I suspend my service for two month because I am out of state and there any charges for this service

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richard g Epm

I am Traveling from ca to texas will i have service on the way?

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1 comment
Garry Leigh
Telecommunications Expert

According to Metro by TMobile FAQs the best way to see your active network is to go into the phone settings and look for the mobile network or phone status options. The process varies by device, and you can find it in your user guide. When roaming on these networks, you'll receive free usage alerts via text message to alert you if you approach/reach your available domestic roaming data.

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Tequalyn O

Why my phone not downloading

It just says waiting for download, but it never downloads

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1 comment
Garry Leigh
Telecommunications Expert

According to the Metro by TMobile help section, if you have any issues with apps downloading, you can follow these steps:
  • turn your phone off and back on again to power cycle the device;
  • check in your phone settings that there is storage available to download and run apps.

If you still experience issues with your smartphone apps, please take your phone to a local Metro store or call customer service at 1-88*-863-8768 for additional help.

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Charles H Blt

Lost phone. How to claim insurance

You guys tried to send my phone out and messed up on the address so I did not go to the unit it was supposed to go to

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1 comment
Garry Leigh
Telecommunications Expert


According to the Metro by T Mobile Support & FAQ page, the easiest way to file your claim is through their claims site at mymetroclaim.com. You may also call Assurant at 1-80*-316-2075 and a Care Specialist will help you through the process.

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Barrington B Pjs

Why o cant get my emails

Why I am not getting my emails

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1 comment
Garry Leigh
Telecommunications Expert

According to Metro by TMobile Faq page, if you have any problems with an already downloaded app, try these steps to fix the problem:
  • Check with your app store for any app updates;
  • Uninstall and reinstall the app.

If you still experience issues with your smartphone apps after attempting these troubleshooting techniques, please take your phone to a local Metro store or call customer service at 1-88*-863-8768 for additional help.

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William D Rki

Want to know how much my phone bill is 54 now when it was 50 dollars

Every time I try to call it don't go through

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1 comment
Garry Leigh
Telecommunications Expert

According to Metro by TMobile Support & FAQ page, Metro will send a monthly text message to your phone each month to tell you how much your next payment will be and when it is due.
You can also find all this information by signing in to or signing up for My Account.
There are several ways to check your balance, including:
  • My Account;
  • By texting “Balance” to your own number;
  • myMetro smartphone app;
  • Your monthly text message reminder;
  • By dialling *611 on your Metro phone.

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Patsy O Jlk

Need assistance

I live in a coronavirus State just wondering if I have to pay my bill since I can't go to work

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1 comment
Garry Leigh
Telecommunications Expert

According to Metro by TMobile, the company introduced T-Mobile Connect, its lowest prices smartphone plan ever, and added lower-cost options for Metro by T-Mobile to help ensure everyone has an affordable option.
If you have problems paying your bill, try to contact Metro by TMobile customer service by phone at 800-937-8997

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Howard R Fnh
Verified Reviewer

Why do you think it is ok to shut my phone off when I had already paid my bill in full

Why do you think it is ok to shut my phone off when I had already paid my bill in full. The fact that the innacurracy of your free on line transfer service was not working and the phone had to be yransfered to a working phone .

No options for free service as it should have been .

So instead of fixing the transfer service that is on line ,you chose to charge me a whole othsr charge as much as my phone bill and vbecause i couldnt pay it was immediayely zhut off .you have chosen to steel my phone zervi e after it was pd in full. Real illegal what are you going to do when you have to pay the consequences for your criminal acrivity.

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Chad Ballard
Verified Reviewer

My phone screen went black and I can't receive any calls or texts

My phone screen went black and I can't receive any calls or texts. How can I activate this phone. My device that went out was a Samsung galaxy a145g The phone I want to activate is the exact same

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Iya Qij
Verified Reviewer

do you take third party checks as payment

do you take third party checks as payment? We manage the funds of one of your clients can we pay her bill with one of our checks?

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Angelboss
Verified Reviewer

I have been trying to add my mobile hotspot to my phone

I have been trying to add my mobile hotspot to my phone. How do I add my mobile hotspot to my phone?

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James P Qju
Verified Reviewer

Switch lines

My phone just cut off I like to switch service can’t call or text or send me can you help Me out with this problem

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Richard T Wia

Refund

I recently was awarded a refund for $81 and also filed a complaint against the egg harbor township nj store. I was told I would receive my refund 3 days after the call I had with customer service. It has been 4 and I have t received my refund how long will this take

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John O Rip

How can I Get the service to work in my country?

Is it possible to partner and extend your service to other country? Let's say Nigeria for example...

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Scottie B Kzt
Verified Reviewer

Can I get 1 of the free phones if I transfer my ACP to Metro?

I am just trying to find out if I transfer my ACP program to metro will I be able to get 1 of the free phones that they offer when you switch to metro? I can afford to pay the activation fee and that's about it.

I recently lost my job due to our department closed down and I'm struggling just to pay my rent and power bill . I have been going to food banks for food till I can find another job. I need a reliable phone for job search . Please reply asap.

Thank you 4 your help. Scottie B.

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Berris Alphonso W

How hard is it to get a transfer pin# from metro

Getting a transfer pin number from carrier metro pcs why is it so complicated thanks Write 100 symbols how more complicated can my life get metro as to stop this bull

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Kathryn A Gpo

I added a line and in less than a week, had to cancel the service as it was no longer needed

Can I recover any of the $143 dollars it took to add a line to my service after less than a week of having the extra line?

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DarRonda J
Verified Reviewer

How much is a mobile hotspot on the go

Mobile hotspot on the go or a home home internet service and what do I need to get it because I stream alot

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Josiele p

como faço para remover uma linha da minha conta

não estamos mais usando esse número e já tentei de várias formas mas não estou conseguindo por favor poderia me informar

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William R Bmo
Verified Reviewer

How to add a line

Ihow much is to add another line online I want to get a cheap phone**********************444444****444444****444*********4*-4***

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