
Metro by TMobile
Metro by TMobile Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Metro by TMobile has 2.0 star rating based on 1376 customer reviews. Consumers are mostly dissatisfied.
31% of users would likely recommend Metro by TMobile to a friend or colleague.
- Rating Distribution
Pros: I have been a customer of metro pcs for a long time, Low cost no contract plans, Ridiculous.
Cons: Customer service, Bad customer service, Being lied to by employees.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Metro by TMobile has 2.0 star rating based on 1376 customer reviews. Consumers are mostly dissatisfied.
31% of users would likely recommend Metro by TMobile to a friend or colleague.
- Rating Distribution
Pros: I have been a customer of metro pcs for a long time, Low cost no contract plans, Ridiculous.
Cons: Customer service, Bad customer service, Being lied to by employees.36% of users think that Metro by TMobile should improve its Customer Service.
48% of users say that they won't use Metro by TMobile in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't go there", "If you travel do not purchase Metro", "go to any carrier by Metro", "If you choose to cancel service on the following month your service will still be cancelled even if you paid for the month", "I would recommend Metro Pcs service to anyone, their service is great!".
Most users ask Metro by TMobile for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews











































I had this phone for two weeks and it is not working well at all
I purchased a phone that does not work, every year I have a buy a new phone with this company! I had to switch to T-Mobile because these people refuse to give me back my money for the broke phone that I purchased. I am looking for a attorney this is sad the way this company rips off senior citizens.
User's recommendation: Don't go there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I'm just trying to get back what I had what I was told what I've been trying to get I've done everything they've asked me I've been to the store for five times I went to another store I d I'm tired o
Pretty much everything still the same I just got tired of dealing with you so much I just settle for whatever I had too much drama too much stress just over a phone phone number and changing phones too much too much too much so I just got so stressed so tired of it I gave up my depression and anxiety was super bad a body broke down it was just too much so it is what it is have to give up already got too much going on in my life got my own issues already just too much
User's recommendation: Live a better life than mine so you won't be stupid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I promised to make them famous
Company fixed the issue and I have been provided with full refund. I got my money back.
They received it unopened on 5/22, I got reimbursement on 6/8. Now I only have telephone service which I'll switch to another provide at the end of the month.
So unnecessary. Why?.
The offer, free tablet with data package. First, pay for the tablet, then receive an instant rebate.
They charged my card, and they sent the tablet. They refuse to provide the rebate. Their solution: send the tablet back, and if they are satisfied, they'll refund my money. What did I get for this screw job?
My money is tied up and my time is wasted. Fortunately, much of the communication is in writing.
- Refuse to honor their offer and our agreement
Preferred solution: Apology
User's recommendation: Know who you're doing business with

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |The worst Company to Ever deal with No Communication at their own company
I paid Full price after being told I could get the Razor for $99 after being with this company for so long they went back in changed my dates of being a metro *** well but that 99 dollar phone I paid 700 for was supposed to be insured well this isn't the first time y'all have done it..but there wasn't any on my phone at all but as well my screen wasn't cracked on my Motorola well the store that said they would replace it if it hasn't been a year then sent me to Motorola wich they insisted I send it in the screen wasn't cracked and I ain't trusting no company unless I'm their watching them break it down in front of me. so get you a shop I can watch and or it's documented..
but this newly purchased phone oh yea you will love this A15 you won't have any issues guess what issues all around now it's locked my sims card and I keep having to put in a code.moral of the story I don't work for y'all y'all do me as a customer and whoever pays their bill so fix the problem or shut it down..
y'all cause communication problems with families with jobs, ect fix it but if I lost what I think because of my not being able to contact everyone or dropping all my calls after sometimes an hr ect I'm in the market to sue y'all like you have never been sued before..mentally emotionally physically sick .& drained. drained drained because of this company and a few more..
I've purchased phones from them that have crashed within seven months. I was told that I could return to the store and they would replace it, provided the screen wasn't cracked. They refused to replace it, however. I have recently ordered a new phone, and it's freezing, acting up, and behaving unpredictably. When I informed them about it, they showed no interest in fixing the matter. They removed my hotspot and gave me two additional numbers, so now I have four numbers with MetroPCS. They told me they would reduce my payment by $15 per month, which would have been great if I were getting my texts and phone calls, which I haven't been for the past four years.
I've beenifiably upset and lost my temper with these people. Now I've grown so frustrated that I'm considering taking legal action. If anyone knows an attorney, or if anyone is interested in starting a lawsuit against this company, let me know. If any of you are also Metro customers and have similar issues, contact me. When I've gone into stores, I've been essentially rejected at the desk after being told over the phone that my phone would be replaced at their headquarters or affiliated store.
I've wasted fuel driving around, and a lot of time dealing with them. They've put me on the phone with someone sitting right beside them, claiming that person is a manager. They're noting down everything I say, so I feel treated poorly after already being ill-treated. I may have lost my job as I haven't been receiving any calls. I've lost reports, such as my doctors' records, and a lot of information that was on my phone. My memory is failing and this has caused me even more issues.
For those ready to take legal action against this company, contact me on my email, which should be listed. We need to find representation. If anyone has contact information for an attorney in the Dallas metroplex, Fort Worth metroplex, or Collin County, I would appreciate it if you could share it. It feels like they're robbing us and getting away with it.
- Cheeper
- Worthless money grubbers who mess up more than they resolve way more
User's recommendation: Don't better off going elsewhere unless you dont mind running a circle track with no exit waisting hrs of your day
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Payment problems
I just dont have half of the money to pay my phone bill and I am trying my best to keep my number as well so I dont have to change my number as well
Unethical/ illegal practices in use?
BE AWARE: I maintain a landline for use within the home, primarily due to frequent and prolonged power outages. When at home, I use the landline.
I use the cell phone if I am out of the home. Family/ friends know to phone the landline first and to only call the cell phone as a secondary contact. There are two persons on our cell account. I discovered that neither of us could call the other person's cell phone FROM the landline.
I contacted the landline provider - assuming that the fault was in my landline connection. After that landline provider group had checked everything and found that the landline was in order, they became concerned (onsite) when I could STILL not place calls FROM the landline TO either cell phone. They began to track the source of the issue only to discover that Metro/ T-Mobile had placed a "block" on ANY landline-to-cellphone connections coming from my landline number. After 10 calls to Metro - all of which were eventually disconnected when they were confronted with this (illegal) landline block information - it became clear that something was seriously wrong with the lack of response that I was receiving.
This also raised interest/ concern with the landline provider. I was then provided with direct contact information for the corporate level of Metro/ T-Mobile. Metro phone Reps were more interested in obtaining the identity of the source, who had provided me with this information, than they were interested in fixing the problem. Metro personnel were distressed that the landline provider had told me that they had identified the presence of this "landline block".
I then placed an 11th call to Metro, in which I revealed that I was in possession of this "hidden" corporate contact data and advised them that I was not only going to call Corporate, but that I was also going to file complaints with government entities and/or refer the matter to an attorney. ONLY THEN did a Manager at Metro file a "repair/ complaint ticket" and provide a tracking number. This person's attitude was entirely different that was the attitude of the previous 10 persons. I was told that it could take up to a week or more to identify and solve this "system" problem.
I knew that this was not glitch or a system error. It was an illegal blocking issue. Amazingly, the very next morning - less than 18 hours later - I found that both of our cell phones could now receive calls FROM our landline. I have also learned that multiple outside family members had also been unable to place calls TO either of our cell phones FROM their home landlines; so that appears to validate the premise that this issue had been caused by a deliberate Metro action that was designed to prohibit the use of landlines, when placing a call from a landline TO a cell phone via their network.
So far, I have received multiple reports from family members that demonstrate that this widespread "landline block" had been in place for many months, but had gone undetected until identified by the landline provider. The claims of these extended family members were also validated, when I reviewed the incoming call/ missed call log on my cell phone. There were no incoming/ missed calls recorded in the log from any of those family members. Their landline-based calls were not being permitted to reach our cell phones.
This would prove that the cause of this did not lie in the "accidental" application of a block being placed on only my landline number by Metro (as if Metro had misidentified my landline number as a Spam number), since additional landline numbers were also prohibited from contacting our cell phones. I am not sure what prompted Metro to launch this landline block program (although I have a few unpleasant theories), but these actions are not only unethical; they are also dangerous and likely illegal.
User's recommendation: Be suspicious of any unexplained behavior by your cell phone provider
Metro by T-Mobile es la peor compañía telefónica que existe compré un Phone 12 me dijeron que solo devia pagar 600 dólares para mí sorpresa ellos nunca me dijeron que el teléfono era arrendado a una
El Phone 12 era arrendado a una compañía llamada Smartpay la cual me cobró un monto de más de 800 dólares voy a la oficina de metro y la empleada me dice que ella no sabe nada y metro me sigue cobrando el phone son unos estafadores engañan a las personas te venden un teléfono con engaños y mentiras no
User's recommendation: Gente yo no les recomiendo a nadie que saque Phone con esta compañía ni siquiera te informan a quien se le ocurre vender un teléfono arrendado esto solo pasa en metro by T-Mobile llame a Smartpay ellos me explicaron que por causa de la cantidad de personas que llaman quejándose de lo mismo rompieron relaciones con Metro no engañen más a la gente que con tanto sacrificio se gana el dinero estoy indignado porque nadie me da una explicación fue mi dinero el que tuve que pagar y tengo todos los comprobantes del pago que me estaban sacando de mi cuenta por culpa de metro by T-Mobile
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Verified Reviewer |I'm paying top dollar for their service I'm supposed to have free prime and I don't and they will not help me fix it
Metro blankets
User's recommendation: Do not use MetroPCS phone company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Total loss of $350 for them to not give me my service only give me service for 2 days overcharge me and make me pay for a whole phone when I had insurance and not trying to recompensate me.
I had a manager from a store on Rosemont and Broadway try to maket sales to me. He sold me internet, a new phone, and a new tablet, all the while charging me for two tablets, making me pay for a brand new phone when I had insurance, and gave me Home Wi-Fi, telling me I had a month free, and it only worked for 2 days.
When I went to the store, he threw me out, and every time I call 611, they tell me to go to the store.
I want to go to the store; they tell me to call 611. So I didn't know what to do., When they realized the mistake that had been made, people would tell me they're sorry but that they don't want to lose their job for continuing to fight for me.it was a horrible experience and I'm still troubled by it and it affects me everyday
- Lied and are unfair she said that
Preferred solution: Full refund
User's recommendation: go to any carrier by Metro
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Lied too, so I can make a purchase
I called customer service to see if I could get my old number back. 1st try, the person that I spoke to said that he would be able to do it.
We were at the final step, which was to make a payment, but got cut off. I called a few days later, then I was told something different; I was told that I would need to make a purchase first, which I did. I got the new customer free phone deal. I was told to call customer service before activating my phone so I can request my old number back.
I did; the whole time during the conversation, I kept asking to make sure that I got my old number back, which I didn't. I was told that I would get transferred to another department that could help, but I wasn't transferred to any department; they just rerouted me as if I was calling customer service all over again. I hung up, called again, and was told that there's no way that I would get my old number back. And now I don't have line/service on my phone that I purchased, which was supposed to be with my old number.
The issue here that I have is how I've been told different stories each time that I called. I also called to request the recording of the phone calls when I called, and no information was provided.
- Issues never get fixed
Preferred solution: My old number back like I was promised
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Verified Reviewer |Plan is not correct for over 1 montj
Purchased new phone at Metro PCs.paid for plan included Amazon prime music etc.after realizing metro employee dropped the ball as he did not include link to Amazon or explain how to do this so I downloaded all apps only to cancel as no word from metro that apps were secured by metro.agyer two hours on phone with metro got link apologies.now music app is constantly asking me to purchase unlimited,so is that the correct situation or does it need attention
User's recommendation: Fix music app
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Verified Reviewer |My service with Metro has been wonderful. I never had any issues with service. I didn't file and complaints.
I never gave a bad review, and Metro PCS. I have had wonderful service, and always had the best customer service.
Thanks, Shinika Mason
User's recommendation: I would recommend Metro Pcs service to anyone, their service is great!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Will not be recommending after this
I have been a customer for 5 years and have always have had the best mist amazing experience at my local branch. So 3/03/25 my best friend and I went to go get me a new phone and she was going to get one too maybe depending on what they were going to say for pricing and stuff and open a new account.
However when we got there we had to wait at least 30 to 45minutes until our turn to be helped. Natalie the manager that helped us didnt even try or look up to see if I had an upgrade that was discounted or free because when we signed up for the account 5 years ago I remember them saying and he does too after 2 years you can get an upgrade at a discounted price or a free one. So I left almost 2 to 3 hours later with no way to charge my phone because it's a c to c wire. So I called customer service the very next day the very next morning to find out and to actually let them know about the horrible experience that I had and not only that but they were Hispanic and they kept speaking Spanish in front of us when they both knew how to speak English.
So customer service said there was two promotions that were available and one was a free certain Samsung as o so she told me the lady on the phone to go into the other branch that's in my town cuz there's two branches and to talk to them and see about them giving me the free Samsung phone or the other promotion which I don't remember what it is and see what they could do.
So on March the 3rd no the 4th I went to the other Branch to see what they could do or maybe get the free Samsung phone or maybe get a discounted price or maybe just get a block or whatever to charge my phone and as soon as I walked in the door the man behind the counter that was working there was extremely rude and kept cutting me off and it turned into a really bad situation and I just couldn't believe this was happening two days in a row anyway and you can look at the cameras this was around 3:00 in the afternoon yesterday March the 4th at your branch on Tyndall parkway in Panama City Florida.
And the branch that I went to that I always go to the first one with the lady on the 3rd was on 15th Street and Panama City Florida. I just could not believe that for two days in a row I got treated that way especially the second day that I went back and it was completely 50% worse than it was the day before it's like somebody called him and told him I was coming or something and it'll be rude to me it was insane and I work with the public in retail I am an assistant manager and I know how customer service is and how you should act and not act and let me tell you they need some help so I will no longer be recommending your services to anyone because until 2 days ago I told everybody about my amazing phone service how awesome it was and how everybody is so awesome and nice and helps you out and I will not be doing that ever again when I call customer service the second time yesterday after I left and that man was so rude to me they act like they didn't even care so anyway I thank you for your business and thank you for your time for reading this.
User's recommendation: I won't be
Get an extension on my cell phone bill.
Not seem to get it done due to this new app. No I have no sponsor vis.
Agand you guys sent me this in the mail and still have not helped me file my extension.
I don't want to send email. I want to file my extension.
User's recommendation: Learn how to read there apps before you buy
I paid for my monthly plan $100 and my service was stopped
I payed my monthly bill on the first. I've been a customer for years but found another phone and carrier which was a $500 a year savings. My change to the new company was set for July but even though I paid $100 for June, my phone and wifi service was stopped/cancelled on June 5th
User's recommendation: If you choose to cancel service on the following month your service will still be cancelled even if you paid for the month
Phone lost
You weren't no help at all. You made it hard for me to talk to a rep.
Then you hung up.
You should at least had me talk to a rep to explain my situation. So ignorant.
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On May 12 2025 Metro by T-Mobile debited my account for $311.79. When they refused to provide the instant rebate for the full cost of tablet, they told me to send it back for a refund I sent it back, the sealed box unopened.
On June 1 2025 my account was credited for $35. So far they have managed to steal $276.79.