Metro by TMobile Reviews

I Took Metro By T Mobile Offer, of A New Galaxy A17 Phone If I Ported Out And Transfer My Number From Spectrum Mobile

To Them. Two Days Later The Supposedly Brand New Phone they gave me Starts Sending me Messages, that The UI App Is

Not Working, I Did Not think too much About

It, By The 3rd Day I Started Seen This Message A Lot More Often???

I Had Been Clearing The Cache For The Settings, Phone and Google Play Store Apps

And Restarting The Phone For The Last

Couple of Days, But I Was Beginning to See

This Message A Little Too Often By The 4th Day...???

I Am Very Familiar, with It Is Like to Deal

With A Phone That Is Very Or Too Old...

I Know How A Phone, That Is Too Old Behaves And I Certainly Know, How A New

Phone Behaves Also...

So I Went to The Metro By T Mobile Store

From Where I Got The Phone, I Confronted

The Metro Representative, That Processed

My Order, As Well As His Manager, They

Told me, That I Had Not Properly Updated

My Phone Apps And Software And That It

Was my Fault??

They Refused to Take A Look

Or Check My Phone And Refused to give me A Replacement?? They Seemed to Just Wanted To Only to give Me My money back And Get Rid of me??

They Said, That if I Wanted to Keep

The Service, That they were Certainly Not

Going to give me A Replacement??

That I Had to go to The Assurant, The

Insurance I Signed Up For, When I Got The

Phone??

I Went Their Assurant Insurance And

They Told me, they I Had to Pay Money

To Replace The Phone And That If They Did

It And Approved It, It Wasn't Going to Be

A New Phone??

But Assurant Told me, They Did Not Replace

Phones with The Kind of Problem I Was

Having, That They Did Not Replace A Phone

With A Faulty Operating System or CPU??

Contacted Metro By T-Mobile And Told me

What Assurant Said??

Metro told me, that they Could Not Do

Anything About It??

Metro Suggested to Contact Samsung

The Maker of The Samsung A17,

I Did Research On Samsung's Phone

Insurance Policy And they Got A Rule

That Says, that They Will Not Insure A Phone,

That Comes with Pre-Existing Issues Or

Conditions, So As A Result of Metro By T-Mobile Extreme Cost Savings Policies,

I Am Left with Faulty Phone???

You Asked How Can Metro By T-Mobile

Improve??

They Could Give A Lot Better Customer

Service, If they Quit Being So Extreme

In Cost Saving Policies, which Put At All

Costs, Puts The Company Over Customers

They Gave me Free Quality Tablet,

Which A Very Nice Low Monthly Data

Plan,

I Appreciate Such Gesture,

But I Just Hope, That Very Nice

Tablet Doesn't Start Malfunctioning

Just Like The Phone they gave me??

Phone broke went 2 -2 metros who said it cost 250 n I just got off with the agent who said I was eligible for a free upgrade then when I asked why all signs say free and no fees etc he told me the agents in the Phillipines n clueless n was just to get u in there bait n switch mind u I just paid my bill so go to t mobile wanted same as other phone I didn't get to pick my phone was told instead of quoted 40$ I had to pay 96$ down from 108 as I didn't need air tags I thought was same as always prepaid etc got home n looked at receipt they locked me in to installments for 700$ I didn't get to pick the phone thought since they added glass protector n case was included no found out I' paid for that to n when I inquire about diff case was told they're going obsolete so u get what u get at no time did any of the 3 employees say anything to me about any of this even worse I didn't want a contract n I would expect to pick my own stuff this is insane n under ea item says no discount applied/not eligible is this even legal ? Usually kids help me but I do know I'm not ok with being on the hook for 700$ on what was supposed to be a free phone just pay fees n taxes of 40$-80 depending on phone u get so how do I move forward I don't want anything to do with metro or t mobile if this is how they do business

I am extremely disappointed and disturbed by the treatment my mother received at the Metro by T-Mobile location at 178 Dyckman Street, New York, NY 10040, on August 21, 2026.

My mother went into the store simply to ask a question. Instead of receiving basic customer service, an employee named Jose was extremely nasty, disrespectful, and unprofessional toward her.

Even worse, he physically threatened my mother and threatened to interfere with or ruin her Metro account.

This behavior is completely unacceptable from an employee representing any company. No customer should ever feel threatened or intimidated for asking a simple question, especially by someone who may have access to their personal account information.

Metro by T-Mobile needs to investigate this incident immediately, protect my mothers account, and take appropriate action. Based on this experience, I would not recommend this location to anyone.

Turned my phone on after shutting it off for about an hour to charge. Cam,e back on and it asked me for a password. I told the girl, when I bought the phone, I did not want password access. Just turn it on and all the apps show up.

Girl, at store, was from the middle east or somewhere like that. I could not understand her, at all. She said they are not trained to fix the phones. They are trained to sell them. "Whatever."

So, I went to another Metro store. Another person from the middle east, I could not understand. She said the same thing. They are not trained to fix them. Only to sell them.

She said take it to a phone repair shop. I did that and they charged me $25.00 He did not fix the problem either. I am going in there to get my $25 back.

So, I went to Xfinity to get a new phone and new contract. They needed my account number and transfer PIN. So, the lady at Xfinity gave me a phone to call them. The lady who answered needed more information I could not get because the phone was locked. I argued with her and got really ticked off. I asked her her name and where she worked. She told me her name and said she was in the Phillipines. Why the *** do these companies outsource their jobs. Yes, it may be cheaper for them. However, we cannot understand them, we get ticked off and leave the company. Now, how are they saving money when people leave because of the out sourcing of jobs. They are eventually going to lose money because people, here in the US do not want to deal with trying to understand their employees. Give the jobs to Americans who need a job and help boost our economy.

Metro PCS is horrible. Even the repair guy said they are the cheapest, yet most inconvenient phone company. Stay far away.Do