Metro by TMobile

I literally had to call MetroPCS and get one of their representatives to actually get a person for me because when I called, they kept hanging up on me

I have six lines on my account!!!

I make a payment, which we all know you would not have turned my phone back on if actual money wasnt transferred to metro pcs

After five days, they shut my phone down and saying that there was insufficient funds, but thats not what my bank says thats not how it usually works. Usually when they run a debit card it comes back completed or not completed. My phones was fine for five days.

And then you shut my down I have stage four inflammatory breast cancer terminal

Thats my only line of communication. Im on a fixed income because I had to stop working. I do the right thing and make my payment and you guys still *** it. Im going to AT&T *** yall.

Hi, my name is Regina Daniel, and I called into Metro this morning for customer service issues. I had made my payment and received a confirmation number.

About an hour after that, I got a text stating my payment hadn't gone through. I called, and the representative made sure the payment processed. After I hung up the call, I received 147 text messages from Metro giving me a verification code repeatedly. I don't know a lot about phones, so this sent my nerves into a frenzy.

I already have PTSD and couldn't get my phone to stop. I'm ready to call my lawyer and find out about what rights I have as a consumer because this would be harassment.

I have all the texts that were sent and screenshots too for proof. I am in no way happy with this and would like to be compensated for my troubles.

These two girls acted like they were keeping a deep, dark secret and wouldn't even help me with my problem. My phone locked up for no reason, all by itself.

I ended up having to send it to Motorola, and they sent me another one. However, these girls were hateful, and I was upset. I said, 'I'm sorry I'm not sick, but I wanted answers,' and they said, 'We can't tell you anything.' They couldn't give me an idea of what to do with it. Moreover, I just spent $268 on it.

It's upsetting to spend that much money and only get a week or two's worth out of it.

Plus, my bill should be cut by two weeks; I shouldn't have to pay a full month. Please keep that in mind.

I am with T mobile last 25 yrs. Employees keep on saying 15 yrs.

I had unlimited issues non stop including I can't send text internationally last 2 months over. I wasted almost 600 plus hrs last 3 months. They gave me run around. Every Employees from Phillipines talk too sweat and make sure you are with them hrs and hours.

But they never resolve issues ever. I ordered Iphone which was given to me for $250 with min payment plan. But due to no service to get transfer, I have to drive to local store those refused to help me. I decided to send Iphone back.

Outsource Employees including Tech support not trained properly. They don't know even hotspot using, you can't print. They took 20 hrs to connect with Hotspot. Then with new employee, bill I discussed came to $9 balance.

I do see $39 total. Local store refused to accept IPhone as per Phillipines employee recommended. I wasted 10 hrs over. I have to order lable to send it back.

Samsung phone was promised to send it back. Then I have to wait over 2 weeks to get credit to get Samsung. I still couldn't text internationally. Customer service told me, engineer will look into it after 50 calls for hrs and hrs.

They couldn't resolve. Finally they told me to goto Samsung store. When I called Samsung store, they told me that they don't have tools and should send my Samsung back to Tmobile. I end up keeping it simply didn't want to go through what I did with IPhone return.

I end up getting Verizon $35 service plus $10 Simcard to text internationally on top of $55 service plan w9th Tmobile.

Basically monthly charge $55 for unlimited where T mobile don't have better plan for senior citizen no matter how long you are with them unless you have family to split with more service.

With internet box I had another issue over a month back.

Employee asked me to wait for 10 min. I waited 45 min. When I came home, no internet. I called her.

She lied to me saying it was working before I left. She put me on hold for 30 min. I called back 3 times. No one picked up phone.

It was raining. I had a trial in court next day and have to print many docs. It was raining and I end up driving back to the store again. Mng gave me attitude saying I broke pin.

She used new pin, her box still didn't work. She got upset as i took video how she treated me asking me to leave. I end up going to the library to print. I still couldn't print all of it sitting in cold freezing library.

Worst part of T mobile Employees are, they all are so rude that they will make bad remarks in their computer and will transfer to corporate office which every employee in every store can see through and instead getting better treatment, they all will treat you like you are a trash looking at dishonest remarks. I went to Leesburg VA store where assistance mng was good. When I visited again mng of T mobile was very rude keep on humiliating looking at computer remark. Whatever experience I shared with him, he accused me and blamed me saying it's me who has issue as he never had any issues.

It is sad that we can't get hold of dist manager. I got $55 for internet.

Today I had issue in internet. I called local store at Leesburg again and employee said he can't help me unless I visit his store. I don't understand why I should visit store.

I called customer service 40 min ago today what I hear is to pay bill. Somehow customer service voice mail last 40 min there is music going on. There is no option asking me to press 1 to stay in line to get call back which I always heard in past. I am very mad now.

I have a life to live. How I can take care many other issues if I stay on line with T mobile hours and hours?

I wish there is a actionnone lawsuit against T mobile.

I use my phone to make a living. That gives an extension.

However, the extension is for a certain period of time. Based on the time that you have to pay the bill versus the extension reaching the next time you receive your salary. So, what's the point of an extension if it doesn't stretch to the next time you get paid? It's a fraud, it's fake.

It's a made-up policy to make them look good, even though they're not. They're not doing anything because, back in the day, they would shut off your phone 48 hours later.

So, there's really no extension. They're just saying that to make you dig up the money when they want it, not when you can pay for it.

I walked into the store and was talking to an employee when a man walks in I guess he hurt my story I am disabled I get a check once a month and he told me that he will give me the phone that I have for $100 and I told him that I didn't have enough because you know I give you a better phone and and then they told me that my payment will be 66 a month I did not snap to that until I was talking to my sister I cannot afford that and when I open the Amazon app and my daughter was going to order something there was already a credit card by the name of Xavier and I've been getting calls people looking for him this was supposed to be a brand new phone anyway I've been having bad luck I live not in a very good neighborhood someone tried to take my phone from my hand and fighting with that person we dropped my phone back four or five times but the thing is it was supposed to be a brand new phone and they didn't explain to me my plan of $66

Did an absolutely poor job phone was deactivated twice and the second party was able to make a high security code on the main line where I'm unable to even get on my own account which would not have happened if the two times was activated deactivated followed through so blaming this on you now they're saying I have to go to the office to remove this high security how do I have to remove a high security on my account that I did not use You're seeing my account I have access to it very disappoint extremely disappointed needs to be fixed immediately or I will go to hire chains customer service is very poor