Metro by TMobile Reviews

metro pcs on nellis and desert inn las vegas. first, they have given me five different numbers for my payments for each month, and i've only had the phone for a month and a half...

second, the manager or whoever he is, saied... not sure if i spelled that right, he has horrible customer service, told me to pay my first bill, then come in and get my payment dropped a little lower. he knew, and eddie, the customer service guy, knew i wasn't going to pay no more than $40, and nothing was said about the payment for the tablet until i was home and called the store. i have a lot more complaints about them.

the customer service guy, eddie, put his phone number in my phone and gave it back to me... how unprofessional. but i'm more pissed off at this manager, saied; he told me to pay next month's bill, which i did. it would have been $60, but they charged me $5 and some change extra.

the customer service, eddie, told me nothing about how much the tablet would be; it was a bundle. i got the phone free, which i didn't even need—i just wanted a tablet, so i ended up getting both of them and was never quoted a price for my monthly bill until i got home, and it said $83 and some change in a text message... the manager lied through his teeth and spoke to me like i'm a dumb person. now i can't get a hold of him; he said he was going to call me back in 15 minutes a few weeks ago and never did.

i've tried texting him, calling him; he's ignoring me because he knows he messed up, and i can't get a hold of anybody. i'm going to make this my last month with you all unless something is done about it. and i'm not paying $60 for the tablet and phone; that's not what i was quoted... this store on nellis and desert inn is a horrible company.

i wouldn't suggest this company to my dog if he could speak. when i walked out of the store, eddie told me it'd be $140 to walk out with the tablet and the free phone with activation and everything. i thought that was fine. i got home, and i get a text saying i owe them monthly $83 and some cents.

when i called the store and talked to eddie, he said... when i was in the store, the amount of my bill was $140 for the tablet and free phone and activation. i didn't know; i wasn't there to spend a lot of money. i actually thought i was going to get a payment of $25 because eddie and saied told me to pay my first bill, which was in august, and we will adjust the payment for the other months.

eddie said this, and that manager, whoever he is, saied. so, i called the store and wanted to put $20 on my tablet. all i wanted was to put data on my tablet. the lady said, 'do you have $40, and then you'll be all set till next month?' i said yes; she got the $40, but then i noticed i had no data on my tablet...

that was the purpose of me calling; i wanted to put $20 on my tablet, but come to find out, she placed the $40 towards my bill, which my bill was not even due yet, so i'm highly pissed about that. so, they sent me a text to pay $25.38. i paid that for august plus the $40 that was added. that lady didn't even put any money towards my tablet...

bill. the next week, i got another text, maybe a few days or a week after i paid the $40; it's right there, i was charged over $60 if i had to pay $60 a month that i wasn't even told of. so, i can't get a hold of anybody because my phone from metro says there's no connection, and i can't use it to even call metropcs from their phone, so i'm on a different phone. i've gotten about five different numbers, and every one of them was supposed to be my payment for the month...

first, it was supposed to be $40; that's all i wanted to spend, but eddie didn't tell me anything like that, and i'm not much of a phone person, so i didn't know; that's his job to tell me, so the first quote for my payment was $83 and some change. the second one was $40, that a lady put towards my bill, and i didn't want her to—I wanted to put money on my tablet for more data. i'm really really pissed because i tried calling customer service from my phone that i'm on now, and it won't let me go through. i tried 611 from the metro pcs phone, and it wouldn't go through for me to talk to anybody because it says there is no connection.

how? and why? so, now i have to get my *** up and walk to metro pcs in this hot heat, probably for them to say they don't know what they can do for me... i'm really pissed.

somebody needs to please get a hold of me because i want to make a complaint about the manager. i want someone higher up to talk to because he is the worst customer service person i've ever seen, and i've worked customer service for over 30 years, and i'm very good at what i do, and i want to speak to saied's manager. my phone number to the phone i'm using now is 702-212-****. my metro pcs phone number is 702-201-****.

i want this fixed. i either want my money back or something else to compensate for all the uneducated customer service people in your company at that store. i know it's on desert inn las vegas. i haven't been able to use my phone or tablet for about a couple of weeks, and i just paid my bill for august, and it says no connection, but i paid my bill.

i wanted $20 on my tablet; they never did it; they put it towards my bill that wasn't even due yet. they totally screwed my money up. so if somebody could give me a call because i'm not going away. my next step is trust pilot, and then the better business bureau...

i would like a refund or some type of compensation for all this drama. i've only had the phone a month and a half or two months. again, i haven't been able to use my metro pcs phone and my tablet because the customer service people screwed that up. like i said before, i'm really really pissed customer right now...

i've repeated myself a few times in this message just so we are on the same page, me and some other manager higher up than saied... i can't believe this dude told me he would adjust my payment for september, and now i'm probably just going to get off my plan and no longer be with you, but i want some compensation. i've been without a phone again for 2 weeks or longer. i called another store to see if they can put a payment on my tablet.

the guy said no, he couldn't; i had to call the other store on nellis and desert inn.

i've left messages on the message machine, and still, nobody has gotten a hold of me. again, the phone number that i'm on is 725-212-****, the metro pcs phone is 702-201-****.

I Took Metro By T Mobile Offer, of A New Galaxy A17 Phone If I Ported Out And Transfer My Number From Spectrum Mobile

To Them. Two Days Later The Supposedly Brand New Phone they gave me Starts Sending me Messages, that The UI App Is

Not Working, I Did Not think too much About

It, By The 3rd Day I Started Seen This Message A Lot More Often???

I Had Been Clearing The Cache For The Settings, Phone and Google Play Store Apps

And Restarting The Phone For The Last

Couple of Days, But I Was Beginning to See

This Message A Little Too Often By The 4th Day...???

I Am Very Familiar, with It Is Like to Deal

With A Phone That Is Very Or Too Old...

I Know How A Phone, That Is Too Old Behaves And I Certainly Know, How A New

Phone Behaves Also...

So I Went to The Metro By T Mobile Store

From Where I Got The Phone, I Confronted

The Metro Representative, That Processed

My Order, As Well As His Manager, They

Told me, That I Had Not Properly Updated

My Phone Apps And Software And That It

Was my Fault??

They Refused to Take A Look

Or Check My Phone And Refused to give me A Replacement?? They Seemed to Just Wanted To Only to give Me My money back And Get Rid of me??

They Said, That if I Wanted to Keep

The Service, That they were Certainly Not

Going to give me A Replacement??

That I Had to go to The Assurant, The

Insurance I Signed Up For, When I Got The

Phone??

I Went Their Assurant Insurance And

They Told me, they I Had to Pay Money

To Replace The Phone And That If They Did

It And Approved It, It Wasn't Going to Be

A New Phone??

But Assurant Told me, They Did Not Replace

Phones with The Kind of Problem I Was

Having, That They Did Not Replace A Phone

With A Faulty Operating System or CPU??

Contacted Metro By T-Mobile And Told me

What Assurant Said??

Metro told me, that they Could Not Do

Anything About It??

Metro Suggested to Contact Samsung

The Maker of The Samsung A17,

I Did Research On Samsung's Phone

Insurance Policy And they Got A Rule

That Says, that They Will Not Insure A Phone,

That Comes with Pre-Existing Issues Or

Conditions, So As A Result of Metro By T-Mobile Extreme Cost Savings Policies,

I Am Left with Faulty Phone???

You Asked How Can Metro By T-Mobile

Improve??

They Could Give A Lot Better Customer

Service, If they Quit Being So Extreme

In Cost Saving Policies, which Put At All

Costs, Puts The Company Over Customers

They Gave me Free Quality Tablet,

Which A Very Nice Low Monthly Data

Plan,

I Appreciate Such Gesture,

But I Just Hope, That Very Nice

Tablet Doesn't Start Malfunctioning

Just Like The Phone they gave me??

I'm very unhappy, very very unhappy with your company. First, I want to complain about the manager Syed and Eddie on Nellis and Desert Inn, Las Vegas.

I have a few complaints about my payment regarding Syed and Eddie, customer service persons at Metro on Nellis and Desert Inn, Las Vegas, Nevada. Eddie, the customer service representative, put his phone number in my phone before I left the store. I told Syed and Eddie that I wasn't looking for anything expensive; 40 bucks was all I was going to pay because my main phone was being repaired. So, Syed talked me into getting the phone, and the tablet is what I really wanted.

I paid the first month's payment. Syed and Eddie told me to pay the first month's bill and to contact them; they would adjust my payment for the following month, which is September. The reason I asked for an adjustment was that when I went to the store, I was only looking for something simple. Out of his mouth, Syed said if I get the tablet and the free phone, he would adjust my payment to $40, which was what I wanted for the next bill.

Syed just lied through his teeth and talked to me like I was 12 years old. He's very disrespectful, and his customer service sucks. The first phone I got, somebody else was using the phone, and contacts were contacting him, but Syed said they don't give out used phones. I told him I didn't believe him because he told me everything I was seeing on the first phone he said was a scam.

Ridiculous. The very first day I went to look at phones and a tablet, Eddie quoted me $140 to walk out of the store. He didn't say anything about how much the tablet was; the only number I heard before I walked out of that store was $140, I guess to activate the phone and tablet, which the phone was free and I didn't need a phone, I just wanted the tablet. I asked if I could purchase just the tablet; Syed said they don't sell tablets there.

He gave me a bundle, which I never even asked for. So, when I got home that day, I got a text from them stating I owe $83 and some change. So, I called the store, Eddie answered, and I asked him about what was just sent to me, the $83 and some change. Eddie said, 'Oh yeah, the $20 extra is for the tablet,' which I never got.

If he would have told me that in the store, he has horrible customer service too. I wasn't looking to spend a lot of money in there at all, but because I don't know much about technical stuff, I feel they got me. Eddie never stated anything about the tablet; he just said $140 to walk out, and then I was just expecting, I guess, $40 a month because he never said anything about the tablet. So, because the phone was used, I had to go back up there, and that's when I met Syed.

He gave me a brand new phone, but I kept telling him I really didn't want the phone; I have a phone, I wanted to get the tablet. He said they don't sell them. So, both Eddie and Syed said to pay the first month's bill, which was $60, and come back after the first month's payment, and they'll adjust my bill. I ended up paying something like $60.

Another incident with another customer service lady, I called to get more data on my tablet. I told the lady I wanted to pay $20 to get more data; she said, 'If you have $40, you're good till next month,' so I gave her the $40 off my card. Come to find out, she put it towards my bill that wasn't even due yet, so I got no extra data from what I wanted, the $20 on it; she messed up, and I wish I knew her name. So, that got messed up.

Then I get a text that I owe $65; I don't know where the extra $5 came from. So, I went to the store because I couldn't get a hold of anybody; I was leaving messages on the recorder at this store—the Metro store on Nellis and Desert Inn. I left two or three messages on different days; no one contacted me back. I've been trying for like 3 weeks to get a hold of somebody.

Now I'm really, really pissed. I feel like I got screwed. I went up to the store again. Now this other customer service lady named Equa—I can't spell her name, and neither could the customer service lady Mari when I called just a while ago.

The lady I went to, she was on the phone with somebody from corporate trying to figure out something for an amount to pay each month. While she was still on the phone with, I guess, someone from higher up, she said, 'Can you pay $44?' I said yes until I called up there and had them check for my amount because my bill is due on the 26th and it's coming up, and I'm not paying $65 because I told them I'm not paying $65 or $60 or $50; I'm paying the $40. That's what I thought was going to be the payment for September, but I just called there, and my payment is $65 for September. I do owe them $25.83.

I actually thought I paid that because when I got the text, I thought it was wrong, so I owe for that, but that's it. And I'm probably not going to pay that either because of all this mess that this store got me in. There's more to talk about too, but I probably have run out of my time. The next step is the Better Business Bureau.

So... Metro PCS misapplied my payment. I've been told about four or five different payments a month. I'm so heated right now; this is the worst phone place I've ever dealt with.

I'm asking for a full refund from when I walked into that store, the $140 and the payment that I made. I've only been with them a couple of months.

I want it all back. Horrible.

I'm a Metro PCS customer that two Metro employees tried to recruit me to change to T-Mobile. They said I was qualified to receive $2,000.00 worth of equipment to change over, and they also said my bill at T-Mobile would be cheaper than my bill at Metro PCS, which was $246.00.

They said all I had to do was pay the tax on the equipment. Then the Metro employee said they needed a card to put on file for the equipment, and I gave them the credit card number, and they charged my card with $903.89. They said I would get the money back after the service was activated, and I found out that wasn't true. Then I also found out that my bill at T-Mobile would be almost $600.00.

I spoke with a manager at T-Mobile, and they said that the Metro employees lied to me, so they started the cancellation process of the T-Mobile services. They sent me the return labels to my email, and they also gave me a transfer PIN number and account number to switch back over to Metro. When the Metro PCS employees activated the six Revvl 8 Pro phones and the two Motorola phones, I purchased eight (8) phone cases. All this happened at (515 West Town Plaza, Bessemer, Alabama 35020) on September 15, 2026.

Since I'm returning back to Metro PCS from T-Mobile, I'm returning all the equipment back to T-Mobile. I no longer need the eight (8) phone cases. Jennifer Gonzalez, the Metro PCS by T-Mobile employee, told me that she was going to give me a refund on the phone cases on September 15, 2026. Jennifer Gonzalez told me to bring the phone cases back to her the next day, which was September 16, 2026, so she could give me the refund back on the phone cases.

When I went back to the Metro store at (515 West Town Plaza, Bessemer, Alabama 35020), Jennifer was acting very erratic towards me, and she called the police, telling the police a bunch of lies and said that I threatened her life. I have never disrespected her; I was always nice to her. She had them put me on trespassing so I wouldn't return back to the store at (515 West Town Plaza, Bessemer, Alabama). The reason that Jennifer Gonzalez is acting so rude and disrespectful towards me is because I'm not going to be a T-Mobile customer anymore and because they are not going to get paid by T-Mobile, as the services are being canceled and all of T-Mobile's equipment is being returned to T-Mobile.

I went to two other Metro stores to try to get the refund, but they said it had to go back to the store that the phone cases came from, and they also said to let my daughter take them back. Well, I tried that on September 19, 2026, and she started acting all erratic and disrespectful towards my daughter. I called the police to get some assistance, but she told the police a bunch of lies about her and said my daughter threatened her life. She had the police put my daughter on no trespassing also.

The other employee at the Metro PCS by T-Mobile is named Henri'Nisha. She is the one that started to tell me that T-Mobile would give me $2,000.00 worth of equipment and all I had to do was pay the tax on the equipment from T-Mobile. She kept saying that she wasn't going to let it pass for me to change over to T-Mobile from Metro PCS by T-Mobile. I was doing perfectly fine with being with Metro PCS by T-Mobile.

I have been with Metro PCS by T-Mobile since February 14, 2014. I switched from T-Mobile to transfer to Metro PCS. I had been with T-Mobile for over thirty (30) years and switched from T-Mobile to Metro PCS on February 14, 2014. I love being with Metro PCS.

Again, both employees of Metro PCS by T-Mobile, which are Jennifer and Henri'Nisha, have a nasty attitude because they are not going to get paid from T-Mobile since the account has been canceled with T-Mobile, and I have received the transfer PIN number and account number to return back to Metro PCS by T-Mobile. These two employees are only working at Metro just for the money, not for the customers; they only care about the money. Jennifer Gonzalez, the employee, also said I stole her charger. I don't steal.

She has done a lot of evil to people who try to come to the store to do business there and to get a phone or service. Jennifer Gonzalez talks to people in cruel ways, even to people who are not customers. I have seen it with my own eyes.

It's disgusting and frustrating the way she treats people. That's why that store (515 West Town Plaza, Bessemer, Alabama 35020) doesn't get much business, because she even talks to people disrespectfully who just want to pay their phone bill.

Phone broke went 2 -2 metros who said it cost 250 n I just got off with the agent who said I was eligible for a free upgrade then when I asked why all signs say free and no fees etc he told me the agents in the Phillipines n clueless n was just to get u in there bait n switch mind u I just paid my bill so go to t mobile wanted same as other phone I didn't get to pick my phone was told instead of quoted 40$ I had to pay 96$ down from 108 as I didn't need air tags I thought was same as always prepaid etc got home n looked at receipt they locked me in to installments for 700$ I didn't get to pick the phone thought since they added glass protector n case was included no found out I' paid for that to n when I inquire about diff case was told they're going obsolete so u get what u get at no time did any of the 3 employees say anything to me about any of this even worse I didn't want a contract n I would expect to pick my own stuff this is insane n under ea item says no discount applied/not eligible is this even legal ? Usually kids help me but I do know I'm not ok with being on the hook for 700$ on what was supposed to be a free phone just pay fees n taxes of 40$-80 depending on phone u get so how do I move forward I don't want anything to do with metro or t mobile if this is how they do business

I purchased the phone-activated service yesterday. Then today my phone was turned off.

It said I owe $16 for charges made to my account last month. I tried to call to speak to a representative, but the AI software will not connect me to a representative. It just tells me, 'Oh, sorry for your call. Call again later,' and keeps hanging up on me.

I've been trying to call in for several hours now and still can't. I can't work because I do Uber, and due to my phone not being activated or turning on one day after paying off fees and activation, as well as my first month of service, I'm unable to work. So I'm missing out on at least $200, and there's no one that I can talk to in order to resolve this issue. That's clearly their mistake, which is astronomically crazy due to the fact that the service was just activated yesterday.

Complete robbery!

I will not recommend this service to anybody. Do not rob people.