Metro by TMobile

Okay this all started at the beginning of the month is this month like I want to say I broke my phone on the 4th and I got a new phone on the 5th now when I broke my new phone on the 4th the screen is pitch black is completely broke I can't see anything on the screen it is completely black I have the phone and everything I just can't see anything on the screen cuz it is black nothing will show up okay so that we got that out the way I'm going to get a new phone I go to T-Mobile Metro buy T-Mobile and spend $150 on a new phone this whole time I'm in the process of swiping my card and paying for the phone because they are getting ready to close and the guys in a hurry understandable but I am a customer and none of that has anything to do with me the door shouldn't have been open shouldn't have offered to help so as I'm paying for well get my card out and everything I'm asking him can he pull up my account can you upgrade can you pull up my account can I get another line insurance he says no you have to do this new line for $150 it's the only way $150 you got it or not you got to go if you don't have it so I'm trying to get a phone for work for my job for my the life and everything pretty much so I got the phone at the house trying to activate it trying to get my SIM card for my old phone to work in it and it doesn't have it it doesn't accept my SIM card as well transfer my phone over to my other phone I don't know I'm not into all this technology stuff so it's harder for me and I have my own problems that makes it harder for me my own my disabilities so when something doesn't work that supposed to work it gets confusing oh wait I skipped something a little bit after I got the phone so when I got the phone from the store I came back to work I just put it in my backpack and figured I'd deal with it later on cuz I need to work so after work I get the phone and start walking home so I can get everything going get try to get stuff transferred for my old phone to my new phone that you guys know is activated well not you guys with T-Mobile no it's activated and it's my new phone number and all the good stuff you know so all this started online because I'm not a big phone talker so I try to do stuff and easy as possible without talking to somebody because I didn't have much help going up so then eventually they tell me that I should call it in so they transfer me over to customer Care customer support whatever it is and let her know about the phone and trying to activate this new line blah blah blah and make sure that my account whatever okay and I also asked can she deactivate my old number which has a phone and two tablets under that account now that phone number is 702-640-**** and I asked him cuz she disconnect that phone number because my new number is 702-265-**** and then that's when she informed me that it's possible for me to get my old number back which is great because I've had that number forever I had that phone number before I went to jail and I did 4 months in jail they turned off my phone cuz nobody pay my bill cuz nobody would pay my bill I got out got a new phone and got the same number 9269 so she said we have to wait till after my first bill is due which which would be 30 days and I had just paid $70 on the 29th 28th something like that if they automatically pull it out of my account and what was I to do about that so me and I keep thinking of stuff I'm missing a whole another part where the dude online was trying to get a refund for me at first and everything was looking good on the refund until I bought up that I had two tablets that went on that account then he cut the end of the chat and it said to call you guys so I called you guys and of course like every time when I call nobody knows anything about anything so I call and then that's when all the rest of the story that's up there happening but I just need to add that refund part in there and all these messages getting all this information that I'm getting they're supposed to be leaving notes on my account to inform the next person that's what's happening or what's going on or something even if they don't leave a note I think they should have a way to keep track of something type of something something but so back to me and the lady on the phone that's from service so she told me to wait 30 days until my first bill is due because the phone's too new and after my first bill I'll be able to get my old number back so call him okay that sounds good any more questions she said I said yes I said so what's my balance what do I have to pay and then she started trying to get me a refund or something and she told me at one point my bill was $60 my bill was 67 dollars my bill was $28 my bill was $35 the one I liked was when she said my bill was $16 and then after that my Bill finally was $79 and I said oh okay my bill went up $9 that's fine and I asked is that going to be automatically pulled off my debit card because I have auto pay or do I need to go in and pay that cuz they just took 70 off my card and they're going to pull another 70 off of the end of the month when my phone's due so she said don't worry about the $59 I said 59 she said alarm for $79 and just let them pull the 70 off so I'm like okay thinking all this is weird but I just called T-Mobile I was just online with T-Mobile so this has to be T-Mobile right because they transfer me over here so I hang up go to my house trying to get the phone to transfer over all this all this all this to get my phone on an active to where I was finally okay with it satisfied cuz there's still something wrong with it but that took a total of 5 days trying to verify who I was trying to prove that the phone was mine trying to get calls off of a phone that's broke because everybody doesn't understand that that screens pitch black and I can't see the codes to verify myself that they keep sitting to that phone that's broke that's why I have a new phone and they can't send verification codes to this new phone or whatever so that was 5 days with my bank and my emails and everything all locked all blocked cuz of verification and I just got paid and didn't have any money and that goes all the way back to when I said I was in jail for 4 months I went to jail with money on my card I just got paid I had a check sitting on there after I got arrested there should have been another check coming that should have been sitting on there when I got out and as I'm sitting in jail I'm getting paid a little bit to change here and there as I'm sitting in jail during time because they're using my sick time my pay time my work time you know all my time the extra time that I have so when I get out I'm expecting to do pretty good because I have 3 to 5,000 sitting on my card when I get out this is on my money network card the work card which I found out later nobody keeps that card everybody changes their card but like I said I would have been doing good now if it wasn't cuz of that because when I got out I went to swipe my card and they tell me my balance is $0.37 which is impossible I'm thinking I call my bank make the complaint they don't believe me they say it was me when I'm sitting in a jail cell don't agree with that so I make another complaint they deny me I do an appeal sending some more information and everything they have an investigation and still think it's me getting out with nothing it's already been so hard for me I'm trying my best and then for this to happen I don't know how much I can take I've been scammed two times since then trying to make up for all the money that somebody stole from me while I was in jail so I take responsibility for that and now this I'm still trying to get everything together just trying to recover from being robbed while I was in jail and now everything is locked up blocked again I don't have nothing cuz I broke my phone and now this is a month later I'm still having issues with this because of that phone and all of the rest of the story that I'm missing that I'm leaving out you guys don't have enough time or paper for because I've been on the phone I've been online I've been doing something with somebody about this phone about these phones for the whole month I couldn't get anybody to terminate the other phone I had to fight for that I've done everything anybody has told me everybody has asked me to do if they don't T-Mobile so much I've been online so much every time I have to talk to somebody have to start from the bottom nobody knows nothing nobody knows nothing I have to start all over I have to start all over and work my way up to the supervisor maybe I need to make a different kind of complaint or complaining to somebody else but my life just gets worse and worse mic everything is I'm losing everything I'm losing everything out of you I'm trying I'm trying I'm just trying to live I'm just trying to live I can't get my own number back with just everybody's waiting on my own number because I was supposed to get that back I can't get my money back I can't get anything back I can't get my trailer right I don't have the money that I had that I would have to fix each other in my trailer goes to lose there this is falling apart everything is just terrible my whole life is just screwed so they can't verify me to get into my account to get my old number back get me my tablets because I guess they're still going or whatever or something and I have to pay $300 for a tablet which I don't have I miss the part I'm telling you where I had to go through to get all my information my pictures and everything off of the phone I just want what I had I just want what I worked hard for I just want what I was told I'm just trying to survive a lot of things I wish I had done different in my life that's affecting this right now affecting getting this done right now but there's nothing I can do about that so I just need some help because this is too much I even did something online last night that was supposed to be helping me verify my account I took a selfie and then I took a picture of my ID for verification and that still wasn't enough to verify that is my account so that was the last straw I'm done with it whatever I got too many problems with this I got too many I'm wasting too much time I'm losing too much money I've lost so much money I don't know I don't know it seems like somebody is bothering me now I feel like I've been scammed my information is out there it's been so long that I've been dealing with this putting so many codes so many different numbers so many changes so many passwords I don't know I'm just screwed

First off, Metro is the worst company I've dealt with in the past year and a half. However, I've been with them with the exception of two years for about 20 years. The last year and a half has been problematic. Actually, the issues have been present for approximately four years now. I haven't been receiving any of my phone calls or texts unless I return to a major city, despite living not too far from it, in suburbia essentially.

I've purchased phones from them that have crashed within seven months. I was told that I could return to the store and they would replace it, provided the screen wasn't cracked. They refused to replace it, however. I have recently ordered a new phone, and it's freezing, acting up, and behaving unpredictably. When I informed them about it, they showed no interest in fixing the matter. They removed my hotspot and gave me two additional numbers, so now I have four numbers with MetroPCS. They told me they would reduce my payment by $15 per month, which would have been great if I were getting my texts and phone calls, which I haven't been for the past four years.

I've beenifiably upset and lost my temper with these people. Now I've grown so frustrated that I'm considering taking legal action. If anyone knows an attorney, or if anyone is interested in starting a lawsuit against this company, let me know. If any of you are also Metro customers and have similar issues, contact me. When I've gone into stores, I've been essentially rejected at the desk after being told over the phone that my phone would be replaced at their headquarters or affiliated store.

I've wasted fuel driving around, and a lot of time dealing with them. They've put me on the phone with someone sitting right beside them, claiming that person is a manager. They're noting down everything I say, so I feel treated poorly after already being ill-treated. I may have lost my job as I haven't been receiving any calls. I've lost reports, such as my doctors' records, and a lot of information that was on my phone. My memory is failing and this has caused me even more issues.

For those ready to take legal action against this company, contact me on my email, which should be listed. We need to find representation. If anyone has contact information for an attorney in the Dallas metroplex, Fort Worth metroplex, or Collin County, I would appreciate it if you could share it. It feels like they're robbing us and getting away with it.

BE AWARE: I maintain a landline for use within the home, primarily due to frequent and prolonged power outages. When at home, I use the landline.

I use the cell phone if I am out of the home. Family/ friends know to phone the landline first and to only call the cell phone as a secondary contact. There are two persons on our cell account. I discovered that neither of us could call the other person's cell phone FROM the landline.

I contacted the landline provider - assuming that the fault was in my landline connection. After that landline provider group had checked everything and found that the landline was in order, they became concerned (onsite) when I could STILL not place calls FROM the landline TO either cell phone. They began to track the source of the issue only to discover that Metro/ T-Mobile had placed a "block" on ANY landline-to-cellphone connections coming from my landline number. After 10 calls to Metro - all of which were eventually disconnected when they were confronted with this (illegal) landline block information - it became clear that something was seriously wrong with the lack of response that I was receiving.

This also raised interest/ concern with the landline provider. I was then provided with direct contact information for the corporate level of Metro/ T-Mobile. Metro phone Reps were more interested in obtaining the identity of the source, who had provided me with this information, than they were interested in fixing the problem. Metro personnel were distressed that the landline provider had told me that they had identified the presence of this "landline block".

I then placed an 11th call to Metro, in which I revealed that I was in possession of this "hidden" corporate contact data and advised them that I was not only going to call Corporate, but that I was also going to file complaints with government entities and/or refer the matter to an attorney. ONLY THEN did a Manager at Metro file a "repair/ complaint ticket" and provide a tracking number. This person's attitude was entirely different that was the attitude of the previous 10 persons. I was told that it could take up to a week or more to identify and solve this "system" problem.

I knew that this was not glitch or a system error. It was an illegal blocking issue. Amazingly, the very next morning - less than 18 hours later - I found that both of our cell phones could now receive calls FROM our landline. I have also learned that multiple outside family members had also been unable to place calls TO either of our cell phones FROM their home landlines; so that appears to validate the premise that this issue had been caused by a deliberate Metro action that was designed to prohibit the use of landlines, when placing a call from a landline TO a cell phone via their network.

So far, I have received multiple reports from family members that demonstrate that this widespread "landline block" had been in place for many months, but had gone undetected until identified by the landline provider. The claims of these extended family members were also validated, when I reviewed the incoming call/ missed call log on my cell phone. There were no incoming/ missed calls recorded in the log from any of those family members. Their landline-based calls were not being permitted to reach our cell phones.

This would prove that the cause of this did not lie in the "accidental" application of a block being placed on only my landline number by Metro (as if Metro had misidentified my landline number as a Spam number), since additional landline numbers were also prohibited from contacting our cell phones. I am not sure what prompted Metro to launch this landline block program (although I have a few unpleasant theories), but these actions are not only unethical; they are also dangerous and likely illegal.

I just spoke to customer service at MetroPCS all the man did was ramble on and talk over me told me I have to contact Amazon which I have Amazon told me I have to contact Metro because Amazon won't fix it so I've been paying since July of 2024 to have Amazon prime and November of 2024 already I didn't have it anymore and I've been paying for that or shipping and I have met through MetroPCS I am Amazon prime for life they try to activate it they can't it says it's already activated and nobody will fix it the manager there his name is Mark he would not get his last name at MetroPCS they didn't even try to help me whatsoever all he did was ramble on about how they don't talk to Amazon and yet they have a contract with Amazon but nobody there talks to them at all to try to resolve this so I've been paying them $150 a month have Amazon prime for free with my phone and what do I get nothing nothing since July of 2024 this has been going on and I had it until November and then it was that was it it was shut off.

I had a manager from a store on Rosemont and Broadway try to maket sales to me. He sold me internet, a new phone, and a new tablet, all the while charging me for two tablets, making me pay for a brand new phone when I had insurance, and gave me Home Wi-Fi, telling me I had a month free, and it only worked for 2 days.

When I went to the store, he threw me out, and every time I call 611, they tell me to go to the store.

I want to go to the store; they tell me to call 611. So I didn't know what to do., When they realized the mistake that had been made, people would tell me they're sorry but that they don't want to lose their job for continuing to fight for me.it was a horrible experience and I'm still troubled by it and it affects me everyday

I called customer service to see if I could get my old number back. 1st try, the person that I spoke to said that he would be able to do it.

We were at the final step, which was to make a payment, but got cut off. I called a few days later, then I was told something different; I was told that I would need to make a purchase first, which I did. I got the new customer free phone deal. I was told to call customer service before activating my phone so I can request my old number back.

I did; the whole time during the conversation, I kept asking to make sure that I got my old number back, which I didn't. I was told that I would get transferred to another department that could help, but I wasn't transferred to any department; they just rerouted me as if I was calling customer service all over again. I hung up, called again, and was told that there's no way that I would get my old number back. And now I don't have line/service on my phone that I purchased, which was supposed to be with my old number.

The issue here that I have is how I've been told different stories each time that I called. I also called to request the recording of the phone calls when I called, and no information was provided.

I have been a customer for 5 years and have always have had the best mist amazing experience at my local branch. So 3/03/25 my best friend and I went to go get me a new phone and she was going to get one too maybe depending on what they were going to say for pricing and stuff and open a new account.

However when we got there we had to wait at least 30 to 45minutes until our turn to be helped. Natalie the manager that helped us didnt even try or look up to see if I had an upgrade that was discounted or free because when we signed up for the account 5 years ago I remember them saying and he does too after 2 years you can get an upgrade at a discounted price or a free one. So I left almost 2 to 3 hours later with no way to charge my phone because it's a c to c wire. So I called customer service the very next day the very next morning to find out and to actually let them know about the horrible experience that I had and not only that but they were Hispanic and they kept speaking Spanish in front of us when they both knew how to speak English.

So customer service said there was two promotions that were available and one was a free certain Samsung as o so she told me the lady on the phone to go into the other branch that's in my town cuz there's two branches and to talk to them and see about them giving me the free Samsung phone or the other promotion which I don't remember what it is and see what they could do.

So on March the 3rd no the 4th I went to the other Branch to see what they could do or maybe get the free Samsung phone or maybe get a discounted price or maybe just get a block or whatever to charge my phone and as soon as I walked in the door the man behind the counter that was working there was extremely rude and kept cutting me off and it turned into a really bad situation and I just couldn't believe this was happening two days in a row anyway and you can look at the cameras this was around 3:00 in the afternoon yesterday March the 4th at your branch on Tyndall parkway in Panama City Florida.

And the branch that I went to that I always go to the first one with the lady on the 3rd was on 15th Street and Panama City Florida. I just could not believe that for two days in a row I got treated that way especially the second day that I went back and it was completely 50% worse than it was the day before it's like somebody called him and told him I was coming or something and it'll be rude to me it was insane and I work with the public in retail I am an assistant manager and I know how customer service is and how you should act and not act and let me tell you they need some help so I will no longer be recommending your services to anyone because until 2 days ago I told everybody about my amazing phone service how awesome it was and how everybody is so awesome and nice and helps you out and I will not be doing that ever again when I call customer service the second time yesterday after I left and that man was so rude to me they act like they didn't even care so anyway I thank you for your business and thank you for your time for reading this.