Jeffrey A Jtw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Service interruption

I tried to call customer service but they would not let me talk to an agent because i supposedly owed a balance of twenty dollars. How is a customer supposed to resolve an issue if we cannot talk to someone? Very unprofessional and inconvenient as i had to go out in the rain catch a bus and go to the local store to resolve this matter.
View full review

User's recommendation: I would recommend as i have been a customer for over three years

Jordany N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unlock my iphone XR

Good evening I contacted the operator for special reasons in 2019 I have an iPhone XR IMEI, Without Balance remaining, I want to unlock it for free, please help me
View full review

Preferred solution: Good evening I contacted the operator for special reasons in 2019 I have an iPhone XR IMEI, Without Balance remaining, I want to unlock it for free, please help me

Maxi gerome G

Return label

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I got a new line with a free phone. Three days after I got it, I realized I will not need it. I call agent who told me to bring the phone to Ups, and they would ship it back to MetroPCS. From the UPS store, I called customer service, the agent told I would get a label in the next 24 hrs. I lost that day, a Saturday. Nothing! On Monday, Tuesday, Wednesday I called again and up this Thursday I did not get the label. You what I did; I called my credit card company and contest the charge. I am sure this time they will take into consideration my request.
View full review

Preferred solution: Full refund

User's recommendation: It depends

Sara H Kyl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Niagara Falls, New York

Wrong

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Go to call T-Mobile and they give me an insurance wireless toll free number and not allowing me to talk to a T-Mobile agent
View full review
Pros:
  • Great cell service
Cons:
  • Not available to help me

Preferred solution: My cell service back on and my bill fixed

User's recommendation: Don't go through these people they're rip offs apparently

Erin T Yma

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Elk Grove, California

Money refund

Hi my name is erin tex i was a metro customer last year i changed companies on February 1 and when i left metro i had a credit of 118 in my account i called customer service many times ans was promised my monwy would be in my card within 72 hours but it never was there how can you help me get my money back you are taking money from a disabled person
View full review
Eric P Rnl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bandung, West Java

Very offensive employee

Today around 10:30 am 01/27/24 i went into the store on 12035 perrin beitel rd i asked the older associate some questions about my account i felt it was a bit high so i told tgats ok just stay with tmoble and walked out tgats it so i get to my van my wife decided shecwzntedvto drivecso i could make so calls at this point i was over layered so as i was pulling my jacket and hat off before getting in my vehickle when i noticed the youger hispanic female employee was video taping me i had my special needs dyaghter in the can on my side so i asked the employee why she was taping me and my duaghter she apparently was affended becuase she thuaght i flipped her the finger. Wow which was not the case i was just taking off my jacket and hat.

She became very irate and rude with me and terrified my special needs duaghter. I made several attemps to contact metro customer service they refused to do anything management would not even come to phonevto take my call i have filed a police report and moving forward with legal civil action against that employee and metro NO ONE IS ABOVE THE LAW YOURCEMPLOYEE CREATED A HOSTLE SITUATION THAT WAS NOT NESSASSARY.

View full review
Cons:
  • Everything else- the customer service to the coverage and phones

Preferred solution: I wish for that employee to be terminated fir what she has done

User's recommendation: All public

Raul R Huh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I file a claim for my iPhone replacement

I file a claim for my iPhone replacement has been a week and at this time they no even send it I call and instead give and answer why they haven't sent it they're offering to get a phone and also am qualified for a free tablet
View full review

Preferred solution: Price reduction

Resolved
Peter C Csi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: ID -Peter Chit ,address- 8700 copper Meadow drives,forth woth,Tx 76131

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Metro by TMobile - ID -Peter Chit ,address- 8700 copper Meadow drives,forth woth,Tx 76131
Metro by TMobile - ID -Peter Chit ,address- 8700 copper Meadow drives,forth woth,Tx 76131 - Image 2
Metro by TMobile - ID -Peter Chit ,address- 8700 copper Meadow drives,forth woth,Tx 76131 - Image 3
Updated by user Aug 07, 2023

Company fixed the issue and I have been provided with apology.

Updated by user Aug 07, 2023

I need correct account statement in mail as soon as possible

Original review Aug 07, 2023
This is wrong name and don't have address in account statement. So i would to ask you ,can i get back correct name and need mention address in account statement by mail
View full review

User's recommendation: Still I am using metro sim card

Derrick D Nom

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Theft of Service

I pay $90 a month for 2 unlimited lines of service. When my December payment was due I paid $90 on the 21st and my service was canceled on the 22nd.

My daughter recieved the text saying service was restored but was not able to use the phone due to the service being turned off but at the time we were unaware of what happend. The Metro PCS store in Fairburn GA closed down so I was unable to get the issue resolved in person. I was finally informed to go to a corporate Metro PCS center which I did. The store manager Ashley, was a great help and explained the situation to a corporate supervisor, clearly stating that I payed for the service and was never given the service and my money was not returned.

The supervisor replied by saying he understands but will not give me my money back nor would he credit my account the $90. As we both stood in a moment of shock and confusion he continued to say that I have to pay even more to get the lines turned back on. His reasoning was that I didn't pay for January service which me and the store manager stated over and over that I never had service for December so why on earth would I pay for another month.

In the end Metro PCS stole my money, never gave me the service i paid for, acknowledged it and charged me more money. I would like my $90 returned with compensation for the gas spent driving to 3 store locations, the time spent trying to resolve the issue, and the unnecessary stress that has been placed on me to beg for a service i paid hard earned money for.

View full review
Loss:
$90

Preferred solution: Full refund

Chris K Dag

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Advice on customer relations!

You all want a long time customer to $650 for an upgrade plus interest on a lease to own, but wanna give some new person with no history between all the same phone for $199, or if that person is willing to run off with you from another carrier $99? You all got loyalty f****d up! Been with Metro over 10 years, payed on time every time or worst case a day late every month... for over a decade! This kind of thing inspires me to become a new customer somewhere else and get the phone I want at the lower cost especially when it's 556.5657% more expensive to "lease to own the same phone!
View full review

Preferred solution: Price reduction

Rodney R Nxl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Didnt receive my s21 phone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Metro by TMobile - Didnt receive my s21 phone

After seeing ads for a new phone when you switch or new customer, i then decided to upgrade my Note9 phone which been a very "Reliable Phone" & to switch my Phone Plan, for a better phone service. I went into store to sign up for the Federal Government $35-$75 off plan with free phone.

Then asked about the S21 I seen but it Costed to much, but was told i could get it at a discount with new sign up. I agreed cause I needed better service and phone. Endedup paying them $192, gave them $200 got 8 back. Afterwards I was driving off down the down and the Maps wouldn't work and phone service was off, so I turned back around to the store.

Once there, they wouldn't let me in the store, and kept saying they are closed. I told them they didn't turn my phone on, so they took it and gave back minutes later as if they were angry that my phone wasn't working. Days later I contacted support about poor service and the quality of the phone that act, operate, and display poorly as a kid's toy phone. After complaining about the service, I then found out they gave me a A13 or A14 this phone instead of the S21 I thought i had and paid them for when signed up.

I've contacted MetroPc, and they pretend to be on my side in understanding, but not so. For a month straight NOW, THEY HAVE PLAYED A GAME WITH ME AND HAVE WASTED COUNTLESS HOURS AND HOURS OF MY TIME, HAVING ME DRIVING MANY PLACES TO PICKUP THE S21 PHONE I PAID FOR. INSTEAD I CAME TO REALIZE THAT THEY TRAIN THEIR WORKS VERY WELL AT PRETENDING TO HELP, BUT INSTEAD THEY HAVE YOU ON HOLD FOR HOURS HOPING YOU GIVE UP. I REALLY THOUGHT THEY WERE REALLY WANTING TO AID THE ISSUE.

BUT INSTEAD THEY PLAY THEY GAME, WHILE IM FORCE TO USE A PHONE THAT DON'T EVEN WORK DECENT ENOUGH TO DO ANY WORK ON. I GOT SCAMMED, "SOLD ME THE FREE PHONE LOL" AND AGAIN, THEY DON'T CARE. Like who going to do something about it, they way they operate. PLEASE FORWARD THIS TO THE CONSUMERS COMMISSIONS.

S, THANKS. Notice in the picture, how in the middle of the receipt it looks blurred out, and that's where the Serial numbers and phone model number. I just notice they wiped that spot clean or clear. This is amazing, selling me a A13 that's free, and having me think I had the S21 as I paid for..

It's a Dangerous World People. Can I have what I paid for or money back, please, so i can go buy me a real phone i can do my work on?

View full review
Loss:
$182
Cons:
  • Scammy

Preferred solution: They been having me wait over a month still no solution. Would be nice if I got the newest phone and free service sense I've handled everything they have done to me kindly

User's recommendation: I came to find out the the MetroPc stores are all bootleg low quality customer service scSw ÿ.ammers

Timothy W Ejt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

To speak to a representative

I dont remember my PIN number and my phone is broken. I went to the store and the only way they could access. My account is for me to use my pin number and I dont remember what it is.
View full review
Anonymous
map-marker Columbus, Ohio

The customer service is crap!!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They don't do anything to help fix any problems you have with their service. All they wanna do is have you buy another phone!!! Why do that when the one i just bought is not working. No compensation on the bill. NOTHING!!! DO BETTER!!! IT'S ALL BAD ALL THE WAY AROUND!!! DOESN'T MATTER HOW LOYAL YOU ARE!!!
View full review

User's recommendation: Don't do it!!!

Cindy H Hfr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pinellas Park, Florida

*** on my metro zone

Why is there *** on my Metro zone!!?? In late Feburary 2024 I received several of *** on my metrozone. please do not send this to your customers. It is Iresponsible. The last bad one I got said, 5 things you should absolutley do when going down on someone.!?? Why is this on my phone!!? Stop it now or I will switch carriers...Straiten out and fly right.
View full review

User's recommendation: the *** has stopped since I complained. Thankyou and dont do this to other people and youngsters.

Daniel T Zoc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Call History

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I want call history for 503360****, but some reason it wont allow me to check my daughters call history on my account... Can yoi please email call history from February 1 to February 7 Thanks...
View full review

Preferred solution: Call history on both of my phones from. February 1 til the 7th