Metro by TMobile
Reviews and Complaints
Lubbock, Texas
Having problems setting up my New phone don't know the actual new number
- - User hasn't talked with anyone and needs help.
- - Cannot set up new phone number; doesn't know it; asks for 24/7 help.
I didn't talk with anyone. Please help me.
I'm needing to set up my phone number, but I don't know my new phone number. I tried calling you, but no one answered me to help me.
I'm stuck trying to set up my new phone number. Can you call for help by your customer service 24/7 customer service help number?
- I like metropcs but need help getting it started or working
- No help
Preferred solution: Customer support service help to get my phone working
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bridgeport, Connecticut
Reguardi ng a refund a phone
- - Susana Teixeira says customer service hung up five times.
- - Item sent back Jan 17; tracking number is available.
- - She wants a refund.
Hi there i been calling the coustomer service number it hang up on me 5 time im susana teixeira mine address is {{Redacted}} the number of the is 203 449** ** i send the back to u on january 17 they said the got there the tracking number can look it up i wanted mine refund back to me as soon possabile
Preferred solution: Full refund
Anaheim, California
Need to speak to customer service
I wasn't able to get ahold of metro when I called them; only through here was I able to do anything. Five stars, most definitely.
User's recommendation: Use this it really works
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have been hacked either by adding a Sims card, added line to my account or spyware including family plan
- - I have no control over my keyboard.
- - Files109 app downloaded; only 35 are mine.
- - This is the second phone replacement costing $200; spyware.
I have no control over my keyboard, files109 app downloaded but only 35 are mine. this is the 2nd time I've replaced a old phone to a new one costing me another 200$. now this one is spyware, family plan, I'm jot admin, I can't open files, drive etc
- Money wasted
Preferred solution: Full refund
User's recommendation: do not purchase metro pcs service they do not protect you nor do they care
Richmond, Virginia
Stole from me
- - Charged $160 for a phone advertised as free for new customers.
- - Store signs claimed no hidden charges.
Because metro PCS robbed me when I went and paid $160 for a pho e that's advertised as free for new customers.The store had signs all over the pla e saying that there's no hidden charges and all this stuff.So I need my 3
Union City, New Jersey
Virus
- - Tablet has a virus and needs fixing.
- - No one is answering.
- - They've called repeatedly and asked what the problem is.
My tablet has a virus fix it no one is answering what's the problem aaaaa
Call call call call call call call call call call call call call call call call call call call call call call call call I already did what the problem was I don't need 100 characters are you dumb???!!!
User's recommendation: Go to boost instead
Sacramento, California
To reduce my payments. Not interested in medical necklace the program exceeds my budget.
- - I'm paying my bill and want fewer devices; keep 1 notebook and Android on my bill.
- - I returned a locked Apple phone; I need a refund or refund record.
Paying my bill is my purpose for my call. Reduce the amount of devices on my bill.
I want to keep 1 notebook and my Android on my phone bill. Also I purchased an Apple phone that was locked when I received it.
I returned that phone . I am requesting a refund for my purchase of that Apple phone or record of the refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Framingham, Massachusetts
Because customer representatives are very rude customer service representatives are very rude
- - Customer reports rude, disrespectful Metro call-center treatment.
- - It notes legal action and calls for retraining customer care reps.
I am so sick and tired of picking up my phone calling Metro just have a rude nasty person on the phone. This something really has to get done or Im going to take action legal action because I am a mentally disabled man in my 50s and I dont like being talked to any old kind of way when I have a problem I call Metro to resolve the problem, not to have somebody talk to me rude I dont talk to anybody rude or disrespect anybody Metro need to retrain their Customer Care representatives
User's recommendation: Metro needs to change the way they talk to their customers because the representatives are very rude
Fayetteville, North Carolina
Grateful with metro
- - The 72-hour extension was really helpful when I was in need.
- - I've been a Metro customer since the start and will stay because of reliable service.
thanks to Metro for having this extension for 72 hours really help when you're really in a need I really appreciate Metro I'm being customer since the company starts and I will be the customer much as I could and I feel comfortable with it I really appreciate you guys keep any more customers for you reliable service God bless you guys
User's recommendation: I recommendation is that Metro it's a really good company
Fort Worth, Texas
Rest password (forgot password to add a new phone on account)
- - Forgot the account password.
- - Need to add a new phone to the account.
- - They won't change the phone without the password.
Forgot password to account.
Need to add a new phone to my account. They won't change the neww phone without the password to account. I have had this account for many years,so I would add appreciate it if we can resolve this issue today.
User's recommendation: Remember password
Lexington, Kentucky
Unlock phone
Talk to me with out hanging up on me you'll hung up on me I do not thank that is very nice business like if anyone to have
- You hang up on people
Preferred solution: Help unlock my phone
User's recommendation: Don't call because they will hang up on you
Waukesha, Wisconsin
Pay bill
Can I pay my bill? This is ridiculous.
I just want a live agent to process my bill payment, payment, payment.
User's recommendation: This is ridiculous
Louisville, Kentucky
My metro phone isn't letting me call anyone
- - Phone wasn't working on some calls.
- - Two agents and two stores couldn't resolve the problem; the phone is six months old.
- - Switch to a different carrier.
Phone wasn't working on some calls so I had 2 agents over the phone and 2 stores messed it up worse.noone can seem to resolve this problem and the 2 stores keep trying to sell me a new phone this one is only 6 months old
Switch to different carrier switch to different carrier
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to pay bill computer kept rejecting me when ask to speak to customer service to pay my bill went online also try to find an avenue where I can find out what my whole bill was and I can’t ge
To get account information, mail to me. I've been trying to pay my cell phone bill.
I need the whole bill emailed to me. I only have the account number; I need the invoice.
- Easy to set up
- No checking or savings link
- Only debit cards used
Preferred solution: Need an bill sent to my email could not get it on line
User's recommendation: Not to get this service u can’t use ur bank only debit card very inconvenient. Now my phone service is interrupted and I was supposed to be able to which you would think be able to pay with your checking and savings account but because it’s a debit account, you can only use a debit card and you can’t even go inside the app to use something to put down your checking and savings or your routing number so I’m just I’m done can’t even get an invoice sent to me because the machine keeps cutting off or it’ll say just pay. How am I to pay when there’s nothing to pay too
Riverside, California
Payment and switch my due date
I need to switch my payment date and see if I can pay 45 now and the rest on the next bill my bill is 55
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